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Front Office Manager - The Fife Arms Hotel, Braemar, Scotland
Join one of Scotland’s most celebrated luxury destinations.
The award-winning Fife Arms—a 5-star retreat in the heart of the Cairngorms National Park, and recipient of the prestigious Condé Nast Traveler Triple Crown and two Michelin Keys—is seeking an accomplished and forward-thinking Front Office Manager.
About The Role
As Front Office Manager, you will lead a dynamic Front Office team to deliver seamless, intuitive, and personalised guest experiences. You will play a key role in driving guest satisfaction, maximising room revenue, and ensuring every interaction reflects the exceptional standards and character of the Fife Arms.
You will work in alignment with our core values, operational standards, and business goals, fostering a culture of excellence, warmth, and attention to detail.
Key Responsibilities
- Oversee all Front Office operations, ensuring the highest standards of service at all times
- Drive guest satisfaction and revenue performance across rooms and guest experiences
- Lead, inspire, and develop a high-performing team through coaching and mentoring
- Ensure smooth and efficient service delivery, resolving challenges proactively
- Uphold LQA standards and continuously enhance the guest journey
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About You
- Proven experience in a 5-star luxury hospitality environment
- Strong understanding of LQA or Forbes service standards
- Experience using Opera Cloud PMS
- A confident leader with excellent communication and organisational skills
- High levels of emotional intelligence, initiative, and attention to detail
- Passionate about developing people and creating exceptional guest experiences
- Must already have the right to work in the UK – visa sponsorship is not possible for this role
What We Offer
- Competitive salary plus TRONC/service charge
- 30 days annual leave
- Complimentary annual guest experience for you and a guest
- Enhanced pension scheme
- Generous Artfarm-wide discounts across our UK, European, and US locations
- Life assurance
- Health cash plan
- Employee Assistance Programme
- Tailored career development opportunities to support your ambitions
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About Artfarm & The Fife Arms
Artfarm is an independent hospitality company founded by Iwan and Manuela Wirth, renowned for transforming distinctive properties into world-class cultural and culinary destinations. Its portfolio includes The Fife Arms in Braemar, The Fish Shop in Ballater, hotels in Switzerland, and restaurants and hospitality spaces across London, Somerset, New York, Los Angeles, Washington DC, and Menorca.
Located in the village of Braemar, the Fife Arms features 47 individually designed bedrooms inspired by Highland history, art, and landscape. Guests can unwind in the Albamhor Spa and enjoy an array of exceptional dining and drinking experiences, including the Clunie Dining Room, The Flying Stag, Bertie’s Whisky Bar, Elsa’s Cocktail Bar, and the cosy Drawing Room.
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