Valor Hospitality
Front Office Manager
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Front Office Manager – Hilton Garden Inn Bristol
About the Role
We are seeking a Front Office Manager with a proven track record of driving operational excellence and delivering an exceptional guest experience.
The role involves leading with vision and commercial expertise to maintain and elevate hotel standards. You’ll need to be innovative and decisive, able to respond effectively to a variety of guest and operational challenges.
Key Responsibilities
- Monitor guest satisfaction and set clear departmental targets and objectives
- Oversee the front office team, fostering a high-performing environment across the division
- Merge proactive leadership with adaptability, as our hotel operates 24/7 (7 days a week, 365 days a year)
- Tackle a range of shifts, including evenings and weekends, with flexible working accommodateable
- Uphold and promote Hilton’s brand standards through team development
Requirements
- Experience as a Front Office Manager or a role with similar responsibilities
- Strong understanding of guest service excellence and operational efficiency
- Ability to manage a team effectively while maintaining sensitivity to employee needs
- Open to shift work, including weekend and late-night duties
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Dynamic Working Environment
We operate continuously, with peak periods during evenings and weekends, but shift patterns and hours can be discussed during interview for fairness.
Development & Growth Opportunities
- Nationally recognised apprenticeship schemes, paired with detailed brand-specific training
- Access to detailed training materials on our careers page
Benefits Package
Financial & Discount Incentives
- Competitive salary rates
- Exclusive employee discounts for friends and family
- **Value that Moves (UK hotel redundant rooms from £30 B&B),()+"ValueOr"+ tag corrected assumption ("Valor" implied in scheme+);}
- Generator Leave offers rooms starting at £30 B&B
- 50% dining discount in hotel restaurants and bars
- Free meals while on duty – ensuring you stay well-fueled
- Exclusive high-street discounts (shopping, experiences, more)
- Cycle to Work Scheme – up to 40% savings on bikes
- Generous refer-a-friend bonus starting at £250
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Health, Wellbeing & Support
- Weekly wellness activities (healthy lunches, walks, pay-day treats), including our annual #HealthyHabits campaign for holistic support
- Free Employee Assistance Programme (EAP) to provide confidential 24/7 advice for physical, mental, and financial wellbeing for you and your family
- Health Care Cash Plan options as low as £5/month
Career & Recognition
- Fully funded apprenticeship programmes
- Internal development plans to support growth in your hospitality career
- Monthly and annual team member service awards to recognise and celebrate your achievements
Apply Today!
We are an equal opportunities employer, welcoming applications from all suitably qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation, or age.
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