Treehouse Hotels
Front Office Manager
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Front Office Manager
Front Office Manager – Treehouse Manchester
The front office is the heart of every one of our hotels. It’s the team who first greets guests when they step inside Treehouse, Manchester, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires:
- Analytical thinking and problem solving
- Self-assuredness and an ability to get along with everyone
- An instinct to enhance every single guest’s stay
Our impossibly charismatic Front Office Manager should intimately understand the role’s impact on guest experience across our hotels. If you’re drawn to this position, we’d love to hear from you.
About the Role
- Supervise and lead a dynamic front office team to deliver exceptional guest service
- Ensure brand standards, policies, and procedures are upheld while continuously enhancing the guest experience
- Manage front office operations efficiently, driving both guest satisfaction and financial performance
- Act as a strong leader, engaging, motivating, and supporting team members for consistent excellence
- Communicate effectively with guests, colleagues, and management
- Embrace the demands of a 24-hour operation
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About You
We’re seeking a Front Office Manager who:
- Has 2+ years experience in a similar role, ideally within an upper upscale or luxury hotel environment
- Is passionate about hotel operations and guest service
- Shows advanced knowledge of front office operations
- Leads and drives guest and team member engagement, alongside financial performance
- Excels in written and verbal communication
- Is flexible, adaptable, and committed to maintaining high standards
About Us – Treehouse Values
Treehouse Manchester channels childlike carefree optimism through its attentive service, playful locally inspired amenities, thoughtfully tailored programming, culinary delights (including works by chefs Sam Grainger and Mary-Ellen McTague), and unique spaces (two restaurants, a panoramic rooftop bar, and a secret hideaway). Playfulness and freedom are central to our world.
As part of a caring, thoughtful culture, you’ll be empowered through an inclusive environment that drives well-being and fulfilment. Our value-based perks and programs support passion for sustainability and community, including:
Well-being and Growth
✅ Designed by Nature workspaces ✅ Team Member recognition programs ✅ Career Advancement opportunities (including global roles) ✅ Life Harmony – a refreshed approach to agility working ✅ Annual Pay It Forward volunteer day (plus organized opportunities) ✅ Festival-based Earth Day giving back initiatives ✅ Health & Wellness programs throughout the year
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Rewarding Benefits
✅ Discounts across Starwood properties and worldwide venues ✅ Paid breaks for leaders ✅ Enhanced annual leave – up to 33 days ✅ Voluntary private medical, dental, and optical schemes ✅ Paid sickness absence for all team members ✅ Increased pension scheme offering ✅ Wagestream financial planning services ✅ Cycle Schemes ✅ Recommend & friend referral perks ✅ Free food during shifts in the heart of Manchester
Our Commitment
#Its1World – inclusivity, equity, and global sustainability matter. We’re growing our diverse, equitable community across hotels worldwide, with partnerships at its core.
Treehouse stands on the shoulders of Starwood Hotels & Resorts Worldwide as an Equal Opportunity Employer. Every team member is celebrated for the unique spark they bring.
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