Front Office Manager

Rate of Pay / Hours: £32,760 / 45 hours

Type of Contract: Permanent position

Location: Malmaison Manchester Deansgate

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink, and a brand you will be proud of? We love Food, Wine, and Cocktails - almost as much as you do!

As Front Office Manager, you and your team are the first and last person our guests see. You set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. You will be managing the Reception and Nights teams ensuring that all internal audits and checks are completed while exceeding the guests' expectations from pre-check-in through to departure.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

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In addition to competitive rates of pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays, and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical, and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week, and more.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better, and save direct from your salary.
• We also offer complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.