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Company Description
Welcome to ibis London Canning Town. We combine the comfort of a 196-room hotel in one of East London's fastest-growing areas with the energy of Chill#08, our cafe-bar serving cocktails, coffee with live music, and local charm.
From the O2 to ExCeL, the city buzzes around us, and we reflect that same energy inside. Whether you're welcoming a business traveller, a concert-goer, or a curious local, you'll be at the heart of the action.
Job Description
As our Front Office Manager, you're not just managing a desk, you're managing first impressions. You'll lead the front office operation with enthusiasm and purpose, making sure your team delivers warm welcomes, smooth stays, and genuine connections.
You'll be hands-on, visible, and inspirational, building a culture of service, accountability, and fun.
What the role looks like
Guest Journey And Experience
- Deliver service excellence throughout the guest journey, pre-arrival to post-checkout
- Manage day-to-day front office operations, including the Night Team
- Handle complaints with confidence and empathy, using feedback as a tool to grow
- Lead TrustYou and other guest feedback platforms, championing a proactive response culture
- Shape the lobby and arrival experience with the Chill#08 team so the ground floor feels like a place to stay in, not walk through
- Promote the ALL Loyalty Programme through genuine recognition, and drive upselling across services
Team leadership
- Inspire, train, and support your team, from recruitment to daily motivation. Recruit for personality as much as experience, then train the technical side.
- Lead by example on shift, setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently
- Conduct regular performance check-ins and encourage development
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Operations and commercial control
- Manage reservations, walk-ins, room allocations, and overbooking situations smartly
- Ensure all reporting and billing procedures are accurate and secure
- Collaborate daily with all departments to ensure smooth operations
- Monitor local events (O2, ExCeL, and more) and adjust plans to maximise revenue and service delivery
- Support the hotel's Green Key sustainability programme on the front office side, from guest communication to team training
Qualifications
- Previous experience in a front office leadership role
- Strong system knowledge; Opera Cloud or a similar PMS is a bonus
- A team motivator who communicates with clarity and care
- Calm under pressure and solutions-focused, especially in guest-facing challenges
- A natural host: confident, approachable, and hospitality-minded
- Able to work shifts, weekends, and holidays as part of a rotating leadership schedule
- Fluent English; additional languages are a plus
- Eligible to live and work in the UK
Additional Information
Why Join Us?
- Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
- Opportunity to grow in the company
- Career Growth: We invest in our people and offer opportunities for professional development.
- Supportive Team: Work with a group of dedicated and passionate professionals.
- Competitive Compensation: We offer a comprehensive salary and benefits package.
- Free Bonus Break – 3 free weekends to spend in Accor hotel in the UK – (up to availability)
- Discount for you and your friends & family in all Accor Hotel worldwide
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Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®
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