ibis, ibis Styles, ibis budget
Front Office Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Salary: £34,374.6
Applicants with current right to work in the UK
What Is In It For You
- ALL Heartist Card for Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Up to 4 nights free stays in our UK hotels (T&C apply)
- Complimentary Staff meal
- Performance Bonus
- 28 days holidays per year (up to 33 with length of service)
- Private Pension Scheme with increased employer contributions
- Private Medical Insurance
- Cycle to work scheme
- Company sick pay
- Employee Assistance Program to support your Wellbeing
- Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more
Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
As Front Office Manager, you will lead the heart of our guest experience, driving your team to deliver genuine, personalised at every interaction. You’ll create a culture where your people feel inspired, supported, and motivated to deliver their very best every day. Calm, confident, and composed under pressure, you’ll set the standard for professionalism, warmth, and attention to detail.
Key Responsibilities
- Lead, mentor, and engage the Front Office team to create a positive, high-performing culture.
- Inspire your team to deliver authentic, thoughtful, and seamless guest experiences.
- Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
- Oversee guest arrivals and departures, ensuring each interaction reflects true service standards.
- Provide regular coaching and constructive feedback to support individual and team development.
- Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
- Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
- Implement training and development initiatives that empower your team to exceed expectations.
- Build lasting relationships with VIPs and returning guests, ensuring they feel recognised and valued.
- Monitor and manage Front Office operations with efficiency and attention to detail.
- Be flexible and available across a rotating roster of mornings, evenings, and overnights to maintain service excellence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Proven experience as a Front Office Manager, or as a Front Office Leader ready to step into the next level within a hotel environment.
- A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
- A calm and composed presence under pressure, with excellent problem-solving skills.
- Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
- Strong organisational and time-management abilities to manage competing priorities.
- An energetic, team-focused, and proactive attitude.
- Natural ability to build trust and maintain strong relationships with both guests and colleagues.
- Prior experience with Opera Cloud PMS will be highly regarded.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional Information
Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
If you feel you are the right candidate for the role as our Front Office Manager, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working with us, you will be part of the Accor network, worldwide hospitality leader. You can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills