Delta Hotels by Marriott Newcastle Gateshead
Front Office Manager
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Front Office Manager
Housekeeping Manager (or Front Desk/Guest Services Role) – Marriott International
About the Role
Are you passionate about delivering exceptional hospitality and eager to join one of the world’s leading hotel brands? We are currently recruiting a dynamic professional to join our team, where our focus is on creating memorable guest experiences while prioritising the holistic wellbeing, belonging, and respect of our associates.
At Marriott, our team thrives on customer-centric values, kindness, and a culture of support. As an employee, you’ll be part of an organisation dedicated to providing outstanding service while investing in your career growth, development, and personal fulfilment.
What’s in It for You?
Joining us comes with an array of attractive benefits, discounts, and development opportunities:
- Free Meals on Duty – Enjoy complimentary meals while working.
- Uniform Provided – A professional uniform for all employees.
- Explore Discounts – Access to a Marriott Discount Card offering benefits on hotel stays and food & beverage across 140+ countries.
- Pension Scheme – Participation in The People’s Pension.
- Employee Assistance Programme – Free and confidential support for:
- Financial advice
- Stress management
- Health and wellbeing
- Career Development – Opportunities for internal transfers and growth within Marriott’s global network.
- Training & Development – Access to tailored professional development programs.
Key Responsibilities
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Your role will centre on guest experience excellence and maintaining the high standards of service our brand demands:
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Operational Leadership:
- Oversee daily guest service operations to ensure smooth, efficient, and high-quality service.
- Manage and train front desk/guest service staff to uphold top-tier customer service standards.
- Coordinate check-ins and check-outs, ensuring accuracy, efficiency, and guest satisfaction.
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Guest Relations & Issue Resolution:
- Handle guest inquiries and complaints professionally with a person-centred approach.
- Resolve conflicts promptly while maintaining a positive and professional attitude.
- Monitor feedback to identify and implement continuous improvement initiatives.
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Facility & Safety Management:
- Maintain cleanliness, organisation, and compliance with safety and hygiene protocols.
- Ensure adherence to quality expectations across all guest-facing areas.
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Administrative & Collaborative Duties:
- Keep detailed records of guest interactions, transactions, and staff performance.
- Assist with inventory control and supplier ordering where necessary.
- Collaborate with departments (housekeeping, F&B, operations) to fulfil guest requests seamlessly.
Safety, Compliance & Professionalism
To maintain Marriott’s reputation for excellence and safety, all staff must adhere to:
- Strict company policies and security protocols.
- Reporting obligations (maintenance needs, incidents, injuries, or unsafe conditions).
- Completion of mandatory safety training and certifications.
- A professional appearance (uniform compliance, hygiene standards).
- Confidentiality of proprietary information and guest data.
- Clear, respectful communication with colleagues and guests.
- Teamwork & inclusion – fostering positive relationships to achieve shared goals.
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Note: The above does not constitute an exhaustive job description but represents key responsibilities.
Preferred Qualifications
Candidates with the following experience and attributes are highly encouraged to apply:
- At least 1 year of experience in customer service, hospitality, or front desk operations (related roles in retail, events, or administration also considered).
- Strong interpersonal skills – ability to manage diverse guests with empathy and professionalism.
- Organisational expertise – experience balancing tasks efficiently in fast-paced environments.
- Commitment to continuous learning – openness to training and internal growth opportunities.
Join the Marriott Family
By becoming part of Marriott International, you’ll be joining a global community where excellence is standard, sustainability is valued, and personal growth is encouraged. Applying today kicks off a journey filled with new experiences, learning, and career advancement in the world’s premier hospitality network.
Apply now and help create lasting memories—both for our guests and for yourself.
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