Staycity Group
Front Office Manager
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Staycity
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
We’re now hiring a Front Office Manager to help shape the Staycity guest journey.
Benefits
- Paid family leave (>1 year of service)
- Flexible working patterns
- Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
- Discounted rates for overnight stays for you, your family and friends
- Refer and earn scheme - earn up to £/€550
- Cycle to work scheme to support a healthy lifestyle and our planet
- Education Support to help you foster new skills
- Volunteer days: 2 paid volunteer days per year
- Support for you and your family when you need it with our Employee Assistance Program (EAP)
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We would love you to have:
- Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
- The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis.
- Experience using Opera and excellent communication and interpersonal skills are required for this role.
What you can do for us:
- To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
- A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
- Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
- You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
- Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.
- Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
- Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis.
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