Staycity Group
Front Office Manager
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Front Office Manager
Front Office Manager – Wilde
Welcome to Wilde, the thriving, dynamic aparthotel operator expanding rapidly across iconic European cities like London, Berlin, Edinburgh, Lisbon, and Vienna.
About the Role
We are seeking our next Front Office Manager to join our fast-paced, forward-thinking team. Wilde isn’t just an aparthotel group—it’s a diverse and inclusive culture where you’re encouraged to own your unique identity and contribute to shaping a world-class stays.
At the heart of Wilde is a mix of Irish heritage and local cultures, crafting uniquely immersive experiences for guests in every city we operate.
Benefits
- Paid family leave (after >1 year of service)
- Flexible working patterns
- Bonus scheme that rewards performers based on company values and property-specific goals
- Discounted rates for stays at Wilde properties (for you, family & friends)
- Refer and earn scheme – up to £/€550
- Cycle to Work Scheme for sustainability and fitness
- Education Support for skill development
- 2 paid volunteer days per year
- Employee Assistance Programme (EAP) for you and your family
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What You Bring to the Role
We’re looking for:
- 4+ years of relevant front office experience in a lifestyle or luxury hotel, ideally with managerial or supervisory experience
- Local market knowledge preferred
- Adaptability and the ability to respond swiftly to feedback, guest needs, and operational demands
What We’d Like You to Do
You’ll take the lead in:
- Daily front desk operations, ensuring seamless guest interaction with all departments
- Guest feedback analysis: review satisfaction surveys and third-party platforms, handle disputes, and craft action plans for consistent improvement
- Payment processing verification for checks-in/reservations, adhering to Wilde’s policies across payment methods
- Proactive issue-solving to uphold high guest satisfaction and safety standards
- Health & Safety leadership during shifts and team management
- Alignment with sustainability goals, implementing environmental and social responsible practices (e.g., Green Key)
- Ultimate Brand Ambassadorship: embody the Wilde ethos, representing the brand with energy, flair and consistency, adhering strictly to even your SOPS and standards
- Ongoing excellence demands—setting ambitious targets, driving innovation, and fostering a collaborative culture
- One-on-one Guest Focus: personalise their experience to build lasting loyalty
- Empathy and respect for all team members, embedding core values in your leadership approach
- Community engagement: participation in local charity events and initiatives
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Next Steps
Start your Wilde journey! Let’s change things together—check volunteer days: 2 paid volunteer days per year
Ready to take the leap? Apply today!
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