Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.

Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

Key Responsibilities:

• Welcoming guests with a warm and friendly demeanour, ensuring a positive first impression of the hotel.
• Handle guest check-ins and check-outs efficiently, providing a seamless experience.
• Respond promptly to guest inquiries, offering valuable information about the hotel facilities and local attractions.
• Handle guest concerns with professionalism and empathy.
• Collaborate with other hotel departments to ensure smooth guest experiences and efficient operations.
• Uphold the highest standards of confidentiality and data protection.
• Addressing and resolving guest complaints in a professional and courteous manner.
• Handling billing processes and processing payments.
• Maintaining and updating guest records and databases.
• Participating in regular team meetings to discuss guest feedback, hotel policies, and service improvements.
• Maintaining a well-organized and tidy front desk area.