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Front Office - Receptionist
£26,520 per annum
Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re currently looking for a detail-oriented and welcoming receptionist to join our dedicated Front Office team.
Responsibilities
- Consistently deliver and maintain the highest standard of guest care and service at all times.
- Check guests in and out efficiently, accurately, and courteously.
- Answer and direct telephone calls in a polite and professional manner.
- Process payments and ensure correct billing procedures are followed.
- Familiarise yourself with departmental Standards of Performance and confidently demonstrate them in your daily work.
- Develop a strong knowledge of all hotel facilities and services, assisting guests with enquiries in a polite, helpful, and efficient manner.
- Handle guest complaints or issues promptly and professionally, ensuring all resolved and unresolved matters are reported to the Head of Department.
- Act as a welcoming ambassador for the hotel, creating positive first and lasting impressions for every guest.
- Carry out additional duties as required to support the smooth operation of the hotel.
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Requirements
- Strong communication and organisational skills
- The ability to use computer systems and work under pressure is a must
- Experience in a 4/5* star luxury hotel is preferable
- Experience in a customer service focussed role is essential
- Flexibility to work shift patterns, weekends and bank holidays
- Previous experience in using Opera preferable
- All applicants must have the right to live and work in the UK
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Benefits
- Wide range of training and development opportunities
- Free staff meals and parking
- Discounted food and beverage, accommodation and spa
- 28 days holiday and 1 extra holiday day on your birthday
- 30% discount on Spa treatments and Spa days
- 10% discount on Spa products
- Introduce a friend at work bonus
- Free uniform
- Preferred Hotel Group discounted global hotel rates
About Sopwell House
At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.
Application Process
Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
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