IHG Hotels & Resorts
Front Office Receptionist - Six Senses London
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Front Office Receptionist - Six Senses London
Front Office Receptionist – Six Senses London
As a Front Office Receptionist, I will embody the core vision of Six Senses: helping guests reconnect with themselves, others, and the world around them. As custodians of a sustained, holistic approach to hospitality, I will champion our values:
- Local sensitivity and global sensibility
- Crafted experiences that go beyond expectations
- Emotional hospitality that resonates deeply
- Responsible and caring operations
- Fun and quirky engagement
- Pioneering wellness principles
Sustainability, Wellness and Out of the Ordinary experiences lie at the heart of everything we do. My role will be to uphold these pillars, ensure full knowledge of all brand initiatives, and promote active participation.
Duties and Responsibilities
Working closely with the Front Office Manager, I will eagerly contribute to the efficient day-to-day operations:
- Greet and check-in all arriving guests with warmth and professionalism
- Ensure a streamlined check-in process—handling registration, guest satisfaction checks, and key distribution
- Oversee and confirm accurate guest billing procedures, offering detail-oriented attention to transactions
- Manage a balanced bank assigned by the hotel, including currency exchange (foreign or domestic), and reconcile all transactions at the end of each shift
- Prepare arrival amenities—welcome letters, complimentary cold/warm towels, and welcome drinks
- Maintain and update guest history files, ensuring personal preferences (e.g., room requests) are implemented
- Gather and document special dietary requests and allergies for kitchen staff
- Coordinate with housekeeping to honour guests’ room preferences, ensuring vacant rooms are ready proactively
- Liaise with Engineering to address maintenance issues promptly
- Develop comprehensive knowledge of:
- All hotel facilities and services
- Room rates, categories, policies and layouts
- Hotel’s credit policy
- Essential reservation and reservation coding guidelines
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Compliance with Six Senses LQA (Local Quality Assurance) standards is mandatory.
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Qualifications and Requirements
Ideal candidates must possess:
- A hospitality diploma/degree (preferred, but not mandatory)
- Technical proficiency in:
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiarity with hotel systems (POS, PMS, CRM)
- Strong expertise in guest-related functions and local area knowledge
- Fluent in English (additional languages are highly beneficial)
- Minimum two years’ proven experience in a luxury hotel front office role
- The legal right to work in the UK (Sponsorship will not be provided)
This is an illustrative list of requirements—talent, initiative, and passion speak volumes!
Equal Opportunity Notice
Six Senses London values diversity, and is committed to equal opportunity employment. All responsibilities, and not just those listed, are inherent to the role.
Still eager to apply? Even if you don’t match every bullet point—sometimes, potential defines opportunity. Apply today!
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