How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Front Office Service Manager
Watford, Hertfordshire | 🕒 Full-Time, Permanent
Drive Service Excellence Across a Modern Enterprise IT Environment
An exciting opportunity has arisen for an experienced Front Office Service Manager to lead the delivery and continuous improvement of end-user IT services within a large and complex enterprise environment.
This role is ideal for a service-focused IT leader who thrives on delivering exceptional customer experiences, managing supplier relationships, and driving operational excellence across:
- Service Desk
- Field Support
- End User Services
Key Responsibilities
- Lead the delivery, performance, and continuous improvement of front-office IT services.
- Manage Service Desk and Field Support teams, ensuring high levels of customer satisfaction and operational effectiveness.
- Oversee the complete lifecycle of IT hardware and software assets, including procurement, deployment, maintenance, and compliance.
- Maintain and enhance the IT Service Catalogue and CMDB, ensuring accuracy and effective service transition.
- Manage incidents, problems, and service performance through ITIL best practices.
- Monitor and report against SLAs and KPIs, implementing service improvement initiatives where necessary.
- Collaborate with internal stakeholders and third-party suppliers to ensure seamless service delivery.
- Drive supplier governance and performance management within a multi-vendor environment.
- Manage service budgets and identify opportunities for operational efficiencies and cost savings.
- Support IT asset management audits and compliance activities.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
Essential Experience
- Proven experience leading End User Services, Service Desk, or Workplace Technology teams.
- Strong background managing IT services in multi-vendor, outsourced, or managed service environments.
- Excellent understanding of ITIL Service Management practices, including:
- Incident Management
- Problem Management
- Change Management
- Experience managing hardware and software asset lifecycles and software licensing compliance.
- Strong stakeholder engagement and relationship management skills.
- Demonstrated ability to drive service improvement and operational performance.
- Experience in managing suppliers, service reviews, and vendor performance.
- Excellent communication, reporting, and presentation skills.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Qualifications & Experience
- ITIL certification
- Experience working within a SIAM (Service Integration and Management) environment
- Knowledge of Service Catalogue and CMDB management
- Budget management and financial accountability experience
- Experience within a large-scale enterprise environment
Why Apply?
- Opportunity to lead critical IT services that impact thousands of end users.
- Influence service strategy, service improvement, and supplier performance.
- Work within a collaborative technology leadership team.
- Exposure to complex enterprise technologies and service management practices.
- Strong career development and progression opportunities.
(Note: Original "Apply Now" instruction left as-is—no Markdown formatting. If you'd like it styled, clarify.)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location