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Front Office Supervisor – Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make every guest’s stay special.
Responsibilities
Here’s what you’ll do during a typical day:
- Supervise front office team: Lead team members in performing all front office procedures, ensuring seamless check-ins, check-outs, and guest service delivery
- Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and real-time feedback
- Lead guest issue resolution: Respond to guest inquiries and concerns directly, while supporting team members in handling complex or escalated issues
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain efficiency and a smooth service experience
- Manage special projects: Lead department initiatives or ad-hoc assignments
Qualifications: Our Core Values
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At Hilton, our Core Values define what it takes to succeed. We’re looking for Team Members who embody:
- A passion for hospitality – spreading warmth and positivity
- Integrity – always doing the right thing
- Leadership – inspiring others to excel
- Teamwork – collaborating for success
- Ownership & accountability – taking responsibility for outcomes
- Urgency & discipline – delivering excellence in every moment
About Us: An Award-Winning Workplace
At Hilton, we don’t just deliver exceptional guest experiences—we build an exceptional workplace for our Team Members.
With a globally recognised culture, we’ve welcomed over 3 billion guests, guided by our vision to “fill the earth with the light and warmth of hospitality.”
Our commitment has earned us repeated accolades as a World’s Best Workplace (Great Place to Work & Fortune lists). With world-class hospitality brands, we’re setting the standard for the future of travel—and we invite you to join our journey.
Why Hilton?
- Start your career or explore new opportunities
- Grow as a professional with long-term support
- Join a culture that turns everyday stays into magical moments
Explore our Careers Blog for more insights into why Hilton isn’t just a great place to stay—it’s a great place to work.
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About The Team: How We’ll Help You Thrive
At Hilton, we invest in Team Member wellbeing, offering unparalleled benefits to support you through every life chapter.
Benefits
From discounted travel perks to employee stock purchase programs, we prioritise your success. Key benefits include*:
- Incredible travel perks
- Enjoy 110 discounted nights at Hilton hotels (starting as low as $40/night via Go Hilton)
- Own a piece of Hilton
- Access the Employee Stock Purchase Program (ESPP) with a 15% discount
- Paid parental leave
- Support for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support
- Dedicated caregiving concierge services for your needs and those of loved ones
- Crisis concierge
- Single, compassionate points of contact during times of loss
- Mental health resources
- Free counseling & support through the Employee Assistance Program (EAP) for your wellbeing and those of your team
*Benefits may vary by location and terms of employment.
Embrace exceptional hospitality—join the Hilton Team and make every stay magical.
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