Park Plaza
Front Office Team Leader
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Front Office Team Leader
Front Office Team Leader - Park Plaza Waterloo, London
At Park Plaza Waterloo London, we deliver a hotel experience tailored to the individual and their needs. As our Front Office Team Leader, you are the first and last point of contact for our guests. With your enthusiastic, hands-on approach and passion for exceptional service, you’ll create a lasting positive impression every time.
What You’ll Receive
- Competitive salary: £14.89 per hour plus performance-based incentive
- Generous holiday entitlement: Two wellness days included per year — this means 30 days of holiday (plus bank holidays) for all team members, growing with years of service
- Discounted hotel stays: Access to preferential rates at Radisson Hotel Group, as well as for family and friends
- F&B discounts: Enjoy meal and drink discounts at our restaurants and bars (applies to groups)
- Two free meals per day
- Early wage access: Full access to 40% of your pay before payday via Wagestream
- "Recommend a friend" scheme: Earn up to £750 for referring new talent
- Vitality at Work: Includes discounted gym memberships and well-being benefits
- Ride to Work & cycle scheme: Support with commuting, including free cycling lessons
- Employee support: 24/7 assistance programme for personal and career-related matters
- Work-life balance: Rota shared 2 weeks in advance
- Productivity & performance incentives: Departmental productivity and customer service rewards
- Benefit Hub: Exclusive discount vouchers for stores, supermarkets, attractions, dining, and cinemas
- Uniform care: Free dry cleaning for your work uniform
- Company culture: Participation in annual staff parties and events
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Key Responsibilities
As Front Office Team Leader, your core responsibilities include:
- Demonstrating expertise in all aspects of Front Office operations within a hotel setting
- Ensuring superior guest satisfaction by resolving queries, addressing issues, and exceeding expectations
- Leading by example: Mentor, motivate, train, and uplift the entire Front Office team through your actions and guidance
- Being proficient in Microsoft Office and having extensive knowledge of Opera OPS (Prop necessitates Operator focus)
- Maintaining composure in high-pressure situations, resolving challenges with professionalism and a calm demeanour
- Managing complex tasks independently with exceptional judgment and ownership integrity
- Previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel environment is mandatory
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Why Partner with Park Plaza?
We’re known for embracing moments of memory-making. At Park Plaza, we blend stylish guest rooms with versatile meeting spaces and world-class dining at our award-winning restaurants and bars.
We specialise in catering to both leisure and business travellers. Be part of it — your journey starts here.
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