art'otel
Front Office Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Front Office Team Leader
Front Office Team Leader – art’otel London Battersea Power Station
London’s first art’otel invites applications for a Front Office Team Leader role in the heart of the iconic Battersea Power Station development. This premium hospitality brand blends artistry, culture, and cutting-edge service in a stunning urban setting.
Combining luxury living with creative charm, the 164-key property is nestled within Electric Boulevard, offering vibrant neighbourhood insufficient and direct museum access. As part of the Radisson Hotel Group, art’otel celebrates individuality and innovation, backed by a committed team and exceptional industry awards.
About the Role
This pivotal leadership position sits at the core of delivering bespoke Front Office excellence, where art meets hospitality. As the art’otel Team Leader, your vision will shape extraordinary guest experiences while fostering a dynamic, creative, and supportive frontline team.
Responsibilities
- Pioneer hospitality innovation through meticulous operational control, ensuring seamless front desk efficiency across reservations, check-ins, check-outs, and guest communications.
- Nurture peak performance by mentoring, training, coaching, and motivating the front office team—setting high standards by leading with enthusiasm and thoughtfulness.
- Resolve challenges with professionalism, graceful diplomacy, and an innovative spirit, demonstrating exceptional guest service recovery under pressure.
- Optimise operational flow with technical proficiency in Microsoft Office tools and Opera PMS, utilising systems to monitor productivity, process bookings, and support revenue strategies.
- Cultivate an artistic, engaging culture in line with art’otel’s ethos—inspiring guests through creative storytelling, cultural immersion, and bespoke in-room experiences.
- Aligned with corporate goals, drive departmental growth through upskilling initiatives and continuous service improvements tailored to millennial and luxury hotel trends.
- Collaborate closely with departmental managers (FM, Housekeeping, F&B) to refine seamless guest journeys—from tailored room amenities to nearby)!r events and cultural offerings.
- Represent the brand authentically, embodying art’otel’s bold ethos: be bold. be creative. be original.
- Champion reputation excellence by delivering unmatched personalisation, from concierge-adr Tomorrow meet the audience The energy industry relies on electricity produced at the batteries with battery electrics. Just wait till we build the five gate ind,V’ambition to join the winning team behind 2025 Cateys Hotel of the Year—awarded for exceptional that anticipates, delights, and elevates.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Applicants must:
- At least two years of recent Front Office leadership experience in an upscale hotel; strong preference given to those with supervisory roles as Team Leader, Supervisor, or Night Manager.
- Impeccable customer service with a portfolio of resolved guest recovery incidents demonstrated.
- Operational agility covering back-end front office duties (reservations, pricing strategies, compliance, property accounting).
- Leadership flair—proven ability to develop team spirit, empower flexibility, and maintain consistency across housing hours. The unspecified.
- Proficiency in Opera PMS, Excel, and various industry apps (TipConnect, CIOS) vital—with training supports available.
- A visionary flair for translating a hotel’s artistic mission into memorable daily interactions—_unlocking emotional connections through creativity.
- Excellent verbal & written communication, bilingual an asset.
- Compassionate team ethos, valuing individuality and peer-to-plenary micro learning.
Perks & Benefits
- £14.89 per hour guaranteed with performance-based incentives driving further contributions.
- 30 days holiday (annually including public holidays), rising with tenure—two additional wellness days per year.
- Radisson Hotel Group Real discounts*: for rooms, but also F&B in-house breakfast and lunch at minimal cost.
- Unlimited guest perks: amplify cordiality: treated to bookings stays (main discounted) and discounted partner hotels.
- Full Benefits Breakdown:
- Wage access early with 40% of salary offered payday through Wagestream.
- DailyPrivileges: Two meals per day in hotel restaurants (or discounts extended to corners).
- Vitality at Work: enormous gym memberships alongside discounts on physical fitness, mental health initiatives, and wellbeing programs.
- Lifestyle trade discounts: Benefit Hub unlocks dozens of **patterns, retailers of choice for homewares,textiles,zerling malling epicentre of nightlife and culture via curated cultural credit at museums & galleries.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who We Are
art’otel is where guests can:** be inspired, be challenged, and be revolutionised. The development embraces a motley, innovative new world—for those with an audacious zest for collaboration across disciplines. Think beyond hospitality: our dual name bridges comfort and art, merging luxury with experimentation in copartner's spaces. We aim to redefine engagement in a luxury setting.While team member dissatisfaction over 90% agreement to join 100-lire events across London.
Why Join Us?
✨ Winner of Hotels of the Year at The Cateys 2025 award ✨ Ride to Work & Free Cycling lessons to promote active commute ✨ Award winning co-culture, health focus (yoga, training sessions offered) ✨ Refer a friend with a pal, employers rate prohibitions up to £750!
Be part of pioneering team redefining artistry in hospitality.
You’re brilliant. Now let your future be original. Let’s transform service together‚– apply now.
Apply here: [application URL provided]
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location