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Join our team at The Runnymede on Thames
Part of the Warner Hotels Group, this stunning hotel by the River Thames near Windsor opens as a Warner in 2024, offering award-winning spa facilities, restaurants, bars, and outdoor activities. Looking for the perfect candidate to be the welcoming face that delivering unforgettable stays from the first glance to their final departure?
The Role: Front Office Team Member
You will be instrumental in creating exceptional guest experiences by:
- Preparing all necessary guest information ahead of check-in and departure
- Maximising sales opportunities throughout their stay
- Providing knowledgeable advice on hotel experiences
As a supportive team member, you’ll grow your customer service skills, while ensuring smooth and efficient operations in the Front Office Area.
Work Areas
- Reception
- Holiday Sales
Your primary responsibility will be to create a seamless guest journey from start to finish.
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# Responsibilities
Key duties include:
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Operational Support
- Maintain high operational standards in the Front Office and resolve daily issues promptly.
- Seek guidance from senior managers when needed.
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System Maintenance
- Use and maintain Front Office systems and equipment effectively for a seamless experience.
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Guest Interaction
- Ensure a visible and welcoming presence to inform and care for guests throughout their stay.
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Safety Compliance
- Uphold health, safety, hygiene, and compliance standards.
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Emergency Response
- Follow procedures for fire safety, first aid, and guest welfare in emergencies.
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Incident Reporting & Escalation
- Complete incident reports and escalate concerns appropriately.
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Revenue Growth
- Maximise sales opportunities and promote hotel experiences effectively.
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Collaboration
- Work with internal teams to support event/function requirements related to the guest journey.
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- Problem-Solving
- Respond decisively to unexpected issues to maintain seamless operations.
# Requirements
Preferred experience and skills include:
- An understanding of front-of-house operations, including check-in/check-out and guest touchpoints.
- Awareness of hotel products, packages, and onsite experiences to confidently inform and upsell.
- Up-to-date knowledge of health, safety, and compliance procedures.
- Familiarity with reservation systems, CRM platforms, and hotel management software.
- Experience in guest-facing roles within hospitality, retail, leisure, or customer service-oriented environments.
# What We Offer
- Be part of something beyond a hotel — where personality and ideas shine.
- An environment that values and notices your efforts.
For assistance or reasonable adjustments while applying, contact us at:
[Contact Information]
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