Minimum Requirements

• High school graduation plus two (2) years customer service experience, to include six (6) months experience in a bookkeeping, accounting, cashiering or related field, or any equivalent combination of education and experience.
• Proficient use of word processing and data entry.
• Typing speed of 40 wpm and 10 key by touch preferred.

Special Requirements

• Must be responsible and detail oriented.
• Ability to speak Spanish is preferred but not required.

Essential Duties

• Assists the public in signing up for new utility services using various applications, such as Utility Service Agreements, Electronic Funds Transfer, Equal Payment and Landlord Agreements; collects and enters information into the Customer Information System including assignment of customer account number.
• Provides information over the counter, telephone and e-mail to the public regarding utility billing inquiries, complaints, sign-ups, shut offs, and advises customers on new construction procedures as related to other departments.
• Assists in collections of delinquent residential and commercial utility accounts; generates letters, notices and reports necessary to the collection of delinquent accounts.
• Accepts payments and produce receipts for customers making utility payments and deposits; reconcile batch and prepare receipts/monies for the Treasurer Office.
• Coordinates with meter readers in connecting or terminating services and with the water and power service crews to install new or remove existing services.
• Enters final and initial meter reads into the Customer Information System; review the weekly final billing edit for accuracy.
• Reviews daily residential meter reading reports; evaluates data for misreads and irregularities, initiates work orders and makes corrections; operates billing software system to calculate charges and render billing; prepares and mails weekly utility bills; and calculates and processes final billings for closed accounts.
• Works directly with other City departments to resolve meter, billing and inspection issues; maintains the garbage and recycle can inventory.
• Maintains filing system of applications, work orders, customer correspondence and other office documents; binds billing books.
• Generates utility bills and coordinates with mail facility to mail bills and monthly inserts.
• May participate in training of new CSR/Billing editor personnel.
• Performs other related duties as required.

A complete list of essential duties and minimum qualifications can be viewed on the job description which can be found here

Benefits

• Pension through Utah Retirement System
• Medical, dental, vision, life insurance
• Vacation – 12 days/yr; sick leave – 12 days/yr; 15 paid holidays
• Tuition reimbursement
• Employee Down Payment Assistance Program

Application Instructions: Qualified applicants must complete an employment application online at https://cityofmurraycityut.munisselfservice.com/ess/. If you do not have access to a computer you may come to the Murray City Human Resource office located at 10 East 4800 South, Murray, UT between the hours of 8:00 am and 4:00 pm, Monday-Friday.

Note: In the interest of workplace and public safety, all offers of employment are contingent upon successful completion of a chemical screen for the purpose of detecting the presence of alcohol and/or controlled substances in the body. A background check is conducted if the candidate is over 18 years of age.

Murray City is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, sex, national origin, religion, age, marital status, sexual orientation, gender identity, genetics, disability, veteran status or any other status protected under local, state or federal laws.

Job Details

Category All City Job Openings
Status Open
Posted July 15, 2026 8:40 AM
Closing July 29, 2026 11:00 PM

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Minimum Requirements

• High school graduation plus two (2) years customer service experience, to include