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Fulfillment Assistant
Fulfilment Administrator – Carwow Leasey
Our mission is to become the car-changing destination of choice. We’ve redefined how people buy, sell, advertise, and lease cars—combining technology, media, and automotive expertise. From a simple reviews site, we’ve grown rapidly, facilitating nearly £3bn in car purchases and £1.8bn in listings sold via Sell My Car. Our acquisition of Autovia (creators of AutoExpress and Evo magazines) propelled us to new heights—growing our audience with 350 million annual web content reach, a YouTube channel with 10+ million subscribers, and 1.2 million print magazine sales annually.
Now, we’re making even bigger waves—and we’re looking for someone like you to join us!
The Role: Fulfilment Administrator (Hybrid)| Carwow Leasey, Winnersh
Your mission is critical. As a Fulfilment Administrator, you’ll power Carwow Leasey’s sales performance by supporting the department operationally—a role filled with ownership, relationship-building, and process-driven innovation.
The Opportunity
You’ll be the linchpin between Leasey’s sales team and external stakeholders—dealers, suppliers, and financial funders—ensuring seamless workflows. Together with your Fulfilment Manager, you’ll develop efficient processes as the business grows, scrutinising finance, delivery bookings, and payments to guarantee smooth transitions from order to fulfilment.
Beyond admin tasks, this role thrives on proactive collaboration, where you’ll build credibility, streamline communication, and add value through solutions-focused logic.
Key Responsibilities
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Daily Operations Leadership:
- Own and manage the relentless operational lifecycle—tracking dealer relationships, processing orders, and giving proactive timely updates to customers from inception to completion.
- Handle independent finance document processing, delivery bookings, and prepare delivery packs for payout, ensuring accuracy and compliance.
- Identify bottlenecks in processes and champion continuous improvement.
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Stakeholder Engagement:
- Foster trust and professionalism within our network of dealers, funders and suppliers—your reputation will underpin the efficiency and relationships driving business decisions.
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Team Collaboration & Process Support:
- Contribute honest, constructive feedback to colleagues and coordinate workload equitably for optimal team output.
- Remain open-minded to change and entrepreneurial—quickly adapt, innovate workflows, and remove critical pain points that hinder growth.
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Must-Have Requirements
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Industry Flexibility & Insight:
- Experience in a similar role, preferably within the UK vehicle leasing industry (e.g., contract car rental, fleet, or private leasing).
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Core Skills & Mindset:
- Work ethic:self-driven, focused on results and high-quality outcomes—able to thrive under pressure and meet targets.
- Strong negotiation & stakeholder management: your relationships with external bodies will shape operational success.
- Flexibility & Adaptability: Comfortable taking the lead or collaborating within teams; can operate autonomously where needed.
- Organisation & Prioritisation: Must balance business-critical workload—so-doing what’s needed first, not just what’s urgent.
- Error prevention—surpassingly high attention to detail in documentation anddelivery logistics.
- Emotional Intelligence: adept at building rapid rapport and resolving sensitive customer or supplier issues confidently.
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Technical Proficiency:
- Powerful digital acumen: proficient in Microsoft Office, especially Excel (data management, spreadsheet vice-versa) and PowerPoint for presentations.
- Quick learner—able to adapt to new tools or platforms efficiently.
Nice to Have
- Experience with ERP systems (e.g., SAP, SAP Car-Leasing, Salesforce).
- Familiarity with leasing finance portals, software used in motor/PACE leasing.
- Demonstrable enthusiasm for technical innovation and how it optimises workflow.
Interview Process
- Initial Chat – A casual video call with talent recruitment to discuss your fit with Carwow’s growing mission and motivate you to join us.
- Managerial Briefing – 45-minute video call with the Hiring Manager, where you’ll discuss core responsibilities and expectations for the role.
- Team Dynamic Session – Second video interview with two Leasey team members—exploring your cultural fit and problem-solving style collaboratively.
- Values Alignment Check – Our team thrives on four core values; we’ll probe yours in a structured discussion under different scenarios.
Your Reward
We’re not just offering a job—we’re building a groove marketable career with a company delivering lasting impact. Below, you’ll find our competitive employee benefits, designed to ensure you both power your work, and live your best life.
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Flexible working model: Minimum 3 days on-site in Winnersh, Berkshire (proudly hybrid option).
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Competitive Remuneration: Salary range Various, fully reviewed and industry-aligned.
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Pension & Retirement Planning: Earn a reward matching your pension contributions.
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Growth & Ownership: affordable share options, so you grow along with Carwow.
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Insurance & Healthcare Cover:
- Vitality Healthcare plan—for peace of mind, plus eyecare vouchers.
- Life Assurance calories and extra layer or item.
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Personal Wellbeing Support:
- Monthly 1:1 mental-health coaching with Spill—our affiliated wellbeing partner.
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Inclusivity Benefits Family (and Holidays):
- 28 calendar days holiday per year (+ bank holidays).
- 1-day wedding leave clause.
- 1-day allowance when your premises change address.
- An enterprise range of leave bonuses:
- 29 days across your third work anniversary.
- 35 calendar days at 10 years.
- 3 bonus holiday days per year if you wish, enabling total hate voluntary.
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Deeply Careful Family Support Innovators:
- Inclusive Parental, Shared, and Fertility Benefits policies including additional time and wage eased enquiries post-birth/adoption.
- Bubble Childcare Support: reduced nanny fees, and approved support for childcare options.
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Tech & Home Demand Power-up:
- MacBook or Surface laptop provided—your creative and intel perfusion forever.
- Home Office allowance: Up to £500/€550, shower reward for working from your own space.
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Learning and Development (L&D):
- Unlimited learning budget—apply them online courses, professional qualifications, or language meetings.
- Internal training weeks for all colleagues.
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Cultural Vestiges & Events:
- Truly all-stars company wide events—from tech Friday Lunch’s and interactive video-coach “Coffee with Execs” sessions to monthly book clubs and periodic celebrations
- “Refer a friend” scheme: full remuneration, diligent NPS annual visibility ping).
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Inclusivity, Diversity & Equality Action Plan:
- “Diverse is kind.” We firmly believe D&I not only fosters greater ideas: it also builds stronger, successful teams.
- A hiring commitment: decisions base skills, potential, experience, EBV (environmental belief system).
Next Steps
Beginner’s Ready? Apply Now.
We can’t wait to envision your potential at Carwow!
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