FOOTASYLUM
Full time 37.5 Hours
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Location: Broughton
Contract: Full time, 37.5 hours per week
Description
We are hiring a Full-Time team member to join one of our vibrant stores based in Broughton Park Store.
The role will see you working as part of an established in-store team, helping to deliver an outstanding shopping experience for every customer. You will support the Store Manager and Supervisors to drive sales, maintain high standards and ensure the team deliver exceptional customer service.
From day one you will receive comprehensive training on our products, processes and service standards. We invest in development and will help you grow your skills, with regular 1-2-1s, coaching and clear opportunities to progress within the business.
The Role:
As a full-time member of the retail team you will be responsible for supporting the smooth running of the store, providing brilliant customer service and helping the team achieve commercial goals. You will be a visible, positive presence on the shop floor, assisting customers, coaching colleagues and ensuring the store is welcoming and well presented.
Key responsibilities:
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- Greet and welcome customers with a friendly and positive approach.
- Deliver outstanding service to ensure customers leave satisfied and likely to return.
- Become knowledgeable on all product ranges, including features, fit and care, to support customers in making the right choices.
- Support the team to hit store targets and maintain a service-first mentality.
- Maintain high standards of visual merchandising and store presentation.
- Process transactions accurately and handle customer queries or issues with professionalism.
- Participate actively in training and development opportunities to build product and service expertise.
- Work collaboratively with colleagues to create a positive team environment.
About you:
You do not need specific prior experience to apply. We are looking for people who are positive, approachable and organised with a genuine passion for customer service. You will be confident engaging with customers, comfortable working in a fast-paced environment and able to adapt to changing priorities.
- Friendly, outgoing and customer-focused attitude.
- Good communication skills and a team player mentality.
- Organised, efficient and able to work under pressure.
- Willingness to learn and take part in training and store initiatives.
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Diversity:
We value diversity and are committed to creating an inclusive environment for all colleagues. We welcome applications from people of all backgrounds and will consider adjustments where required to ensure an accessible recruitment process.
Recruitment process:
Applications are reviewed individually. If you are shortlisted we will invite you for a face-to-face conversation to learn more about you and to give you the chance to find out more about the role and our business. Please bring valid Right to Work documentation to the interview so we can progress your application.
Additional information:
If you are under 18, please be aware of working time restrictions such as not working past 10pm. Working patterns will include weekends and occasional evening shifts to support store opening hours.
Footasylum is an equal opportunities employer. Please let us know if any reasonable adjustments are required prior to attending an interview.
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