lululemon
Full Time Educator | Manchester Trafford
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Full Time Educator | Manchester Trafford
Educator – Guest & Community Experience Specialist at lululemon
About lululemon
lululemon is an innovative performance apparel company dedicated to yoga, running, training, and other athletic pursuits. We set the standard in technical fabrics and functional design, crafting transformational products and experiences to inspire movement, growth, connection, and well-being. Our success stems from:
- World-class product development
- A guest-first retail focus
- A commitment to our people through equitable, inclusive, and growth-oriented culture
- Community-driven connections worldwide
We strive to create positive change—fostering a healthier, thriving future for our employees, guests, and global communities.
Job Summary
The Educator plays a critical role as the foundation of lululemon’s success through exceptional customer service and guest experience. In this position, you will:
- Engage passionately with guests to create meaningful connections
- Deliver expert product education and introduce lululemon’s community and store culture
- Ensure seamless transactions and omnichannel programs are executed flawlessly
- Empower guests to navigate their athletic journey with confidence
- Act as an ambassador for lululemon’s values of inclusivity, performance, and wellness
Key Responsibilities
Guest (Customer) Experience
- Deliver world-class customer service, honouring guests’ time and providing a personalised, tailored experience.
- Assess guests’ needs to recommend and facilitate customised solutions for purchases, returns, or upselling.
- Practise comprehensive product education—highlighting the technical benefits and lifestyle support of lululemon apparel.
- Execute efficient transactions while upholding lululemon’s standards for buy online, pickup in store, phone sales, and ship-from-store options.
- Move fluidly across the store floor to proactively engage guests while interrogating and addressing store needs.
- Actively gather guest feedback, collaborate with leadership, and take actionable steps to “make it right.”
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Working With Others
- Model inclusivity and respect, valuing teammates’ unique perspectives to foster a collaborative and supportive team culture.
- Establish strong working relationships with all team members, aligning on delivering exceptional customer and operational excellence.
- Foster open communication, mentorship, and teamwork to streamline store operations.
Store Operations
- Maintain store aesthetics by continuously restocking, destocking, and organising product displays per company standards.
- Utilise in-store technology to support transactions, guest engagement, and streamlined workflows.
- Perform routine store cleaner tasks to uphold a luxury, inviting environment.
- Adhere to people safety policies—ensuring protocols are followed for security and compliance.
- Comply with all relevant store, company, and local regulations.
Key Skills & Core Values
We’re looking for an Educator who embodies our core culture values:
- Inclusion & Diversity: Champions equitable opportunities for all, celebrating differences as a strength.
- Integrity & Honesty: Acts with transparency, fairness, and ethical responsibility in all dealings.
- Guest Experience: Enjoys connecting with guests, understanding their needs, and creating memorable interactions.
- Personal Responsibility: Owns outcomes, demonstrates accountability, and is dependable.
- Self-Awareness: Considers how verbal and non-verbal communication impacts others.
- Collaboration & Teamwork: Invites diverse perspectives, prioritises team goals, and takes initiative.
- Enthusiasm: Brings positive energy to their role, making interactions with coworkers and guests engaging and rewarding.
Job Requirements
Eligibility
- Must be legally authorised to work in the relevant country.
- Must be 18 years of age or older.
- Must provide proof of Right to Work and any applicable local documentary requirements (applies only to EMEA locations).
- Requires personal transportation to and from the assigned store location.
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Availability
- Flexible availability required: evenings, weekends, and holidays.
Willingness Requirements
- Willing to work in an environment with bright lighting and auditory stimulation (e.g., background music).
- Physically capable of movement across the store to assist guests and fulfil operational tasks.
- Able to handle goods weighing up to 30 lbs (13.6 kg) without assistance.
- Committing to teamwork while independently completing assigned tasks.
Job Assets (Nice to Have)
While not mandatory, these credentials provide added value:
- High school diploma, GED, or equivalent.
For careers accommodations, please contact: accommodations@lululemon.com In your email reference the job title, location, and nature of your request or inquiry.
Beyond the Paycheck: Our Benefits & Perks
At lululemon, we invest in the whole person—mind, body, and spirit. Our total rewards package is designed to support your goals and celebrate what matters to you. We offer:
- Competitive base pay tied to holistic value.
- Team-based bonus program recognising individual and company performance.
- Extended health insurance for full-time employees.
- Flexible paid time off (varies by role and location).
- Matching savings plans to further your long-term financial goals.
- Generous discounts on all retail products.
- Free fitness and yoga classes to inspire active well-being.
- Parenthood top-up program for medical and family-shaping support.
- Personal/professional development programs to unlock your potential.
⚠️ Note: Benefit availability and eligibility may depend on *location, employment type, and other company policies, which are subject to change without notice.
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