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Head of Customer Relations – Christian Dior Couture

We don’t just seek exceptionally trained staff—we choose friends, visionaries, and believers in our passion for the art of selling luxury. Think of yourself as a custodian of Dior’s philosophy: every detail transforms the client’s experience from the discovery of our pieces to their unforgettable story.

Key responsibilities (They say fulfilment is found in responsibility—indeed.)

• Exemplary hospitality: Greet, consult, and enchant every guest with an unmatched sense of elegance, ensuring their visit leaves them eagerly anticipating the next.
• 1-2-1 private shopper service: Forge genuine connections with clients, turning transactions into cherished relationships through bespoke assistance.
• Market knowledge mastery: Showcase an insightful command of our collections, indicators, advertising campaigns, launches, and promotions—anticipating their desires as well as you would.
• Sales ambitions: Drive exceptional performance with bustling confidence, striving with the boutique for both departmental and individual targets.
• Comprehensive autonomy: Navigate cable complaints strategically, consulting your line manager only when necessary.
• Performance vigilance: Stay alert to sales targets, daily & weekly results, keeping both oneself and the boutique in rhythm.
• Stock vigilance: Adhere rigorously to stock management standards.
• Visual mastery: Help maintain boutique perfection through unwavering housekeeping and presentation standards.
• Payment & security: Operate with skill and dependability across all sales systems—cash, cards, exchanges—while practising scrupulous loss prevention efforts.
• Policy newcomer: Uphold Dior’s administrative protocols to minimise inconsistencies.
• Collaborative presence: Attend briefings and contribute productively to team cohesion.
• Adaptive excellence: Engage robustly in additional tasks assigned, responding with initiative and enthusiasm. Spontaneity is welcome.