Full-Time Supervisor - London

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client- and brand-centric in all efforts. As a Supervisor, they play a key role in leading the day-to-day operations of the store, ensuring an elevated client experience, and driving commercial performance.

They are a passionate brand ambassador responsible for executing store strategy, leading the team on the floor, and supporting the Store Manager in achieving sales and operational goals. This role ensures strong team performance, operational excellence, and consistent delivery of brand standards.

The Supervisor reports to the Store Manager.

Responsibilities:

Performance: Take ownership of daily floor operations, ensuring sales targets, KPIs, and service standards are achieved Drive individual and team performance through active presence on the sales floor Support and execute business strategies to improve store performance and address opportunities Culture: Act as a strong ambassador of the brand, both internally and externally Ensure the store environment consistently reflects brand standards Promote brand culture and values within the team Client Centric: Ensure the delivery of a best-in-class client experience at all times Actively build and maintain a strong client base Lead by example in styling, selling, and client engagement Handle and resolve customer service issues in a solution-oriented manner Oversee client journey follow-up to ensure satisfaction and retention Marketing & Community: Support and help execute in-store events and activations Contribute to initiatives that drive client acquisition and retention Visuals: Ensure visual merchandising standards are consistently executed and maintained Support implementation of corporate guidelines and seasonal updates Monitor and maintain overall store presentation Team Leadership: Lead, motivate, and inspire the team to deliver strong results and exceptional client service Act as a point of contact in the absence of the Store Manager Coach and develop team members through regular feedback and on-the-floor training Support performance management, including addressing underperformance where needed Foster a positive, collaborative, and inclusive team environment Manage and resolve team conflicts professionally Operations: Oversee daily operational activities including opening/closing procedures Support and supervise inventory processes (receipts, transfers, stock accuracy) Ensure compliance with company policies, procedures, and legal requirements Protect company assets and inventory control Support and monitor omnichannel services (Ship-from-Store, Click & Collect, etc.) Collaborate with cross-functional partners (Retail, HR, VM, CRM, etc.)