OnlineJobs.PH
Full-Time Virtual Assistant – Customer Follow-Up & Outbound Calling
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About The Role
We are looking for a motivated and confident Virtual Assistant to join our team as a Customer Follow-Up Specialist.
Your primary responsibility will be reaching out to past customers and previous leads by phone. You will reconnect with customers whose projects were completed approximately 12 months ago, follow up with customers around the 30-day mark after project completion, and contact prospects who previously received a quote but did not move forward.
We're looking for someone who enjoys talking with people, builds rapport easily, and isn't afraid to pick up the phone.
Responsibilities
- Call customers whose projects were completed approximately 12 months ago.
- Follow up with customers around 30 days after project completion.
- Contact unsold leads to determine if they are still interested in moving forward.
- Build relationships and provide exceptional customer service.
- Ask qualifying questions and identify new project opportunities.
- Schedule appointments for the sales team when appropriate.
- Update notes and customer information in our CRM.
- Follow up with customers via phone, text, or email as needed.
- Maintain accurate call records and activity logs.
- Perform other administrative tasks as assigned.
Requirements
- Excellent spoken and written English.
- Strong phone presence with clear, professional communication.
- Comfortable making outbound calls throughout the day.
- Self-motivated and able to work independently with minimal supervision.
- Positive attitude and a friendly, confident personality.
- Strong listening and relationship-building skills.
- Organized and detail-oriented.
- Able to handle objections professionally.
- Previous experience in customer service, appointment setting, outbound calling, telesales, or sales support is preferred.
- Proficient with Google Workspace (Google Sheets, Docs, Gmail).
- Must have a reliable computer, stable high-speed internet connection, a quiet workspace, and a high-quality noise-canceling headset with a clear microphone to ensure excellent call quality.
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Preferred Qualifications
- Virtual Assistant experience
- Outbound calling
- Customer follow-up
- Appointment setting
- Lead nurturing
- Sales support
- CRM experience (Jobber, HubSpot, GoHighLevel, Salesforce, etc.)
What We're Looking For
We Want Someone Who Is
- Friendly and professional
- Self-motivated and goal-oriented
- Reliable and dependable
- Comfortable speaking with customers throughout the day
- Positive and energetic
- Coachable and eager to improve
- Organized and consistent with follow-ups
- Committed to providing an excellent customer experience
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Compensation
- $3.00 per hour
- 40 hours per week
- 8 paid hours per day
- Long-term opportunity
- Performance reviews and opportunities for growth
How to Apply
Please follow these instructions carefully. Applications that do not follow the instructions may not be considered.
Start Your Application With
"PREMIUM"
Include The Following
- Your updated resume.
- A 1–2 minute voice recording introducing yourself in English.
- Your internet speed test result.
- A brief summary of your experience with outbound calling, customer service, appointment setting, or sales.
- List any CRM or calling software you've used (Jobber, HubSpot, GoHighLevel, Salesforce, RingCentral, Dialpad, etc.).
- Confirm that you have a high-quality noise-canceling headset with a clear microphone and a quiet workspace.
- Your earliest available start date.
Finally, Answer This Question
How would you reconnect with a customer who received a quote six months ago but never moved forward?
We are looking for someone who genuinely enjoys speaking with people, follows up consistently, and takes pride in delivering outstanding customer service. If that sounds like you, we'd love to hear from you!
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