Flourish
Funded Customer Associate
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Join us as a Funded Customer Associate.
Location: Hybrid with travel to Newbury or Liverpool.
Vacancy Type: Permanent/Full Time.
As a Funded Programmes Associate, you'll play a key role in helping organisations maximise the value of their funded learning opportunities. You'll build strong relationships with customers, drive learner engagement and programme uptake, and identify opportunities to convert partially funded programmes into paid solutions. If you're passionate about delivering an excellent customer experience, achieving targets, and making a real impact across the adult social care we'd love to hear from you.
About Us
We are a Proven, Trusted, and Award-Winning Organisation, committed to delivering high-quality eLearning courses and face-to-face training to individuals across the social care sector. With a reputation for excellence, we are passionate about equipping learners with the knowledge and skills they need to thrive in their careers.
At Flourish, we are passionate about making a real difference. We've built award-winning training and development for social care and education, creating connected communities where everyone thrives.
With over 30 years of experience, we have developed high-quality training and online learning, designed by the sector, for the sector.
Our online courses and interactive programmes are crafted by experts who truly understand the adult social care sector. By blending professional know-how with lived experience, our training tackles the real challenges that adult social care providers face every day, supporting high-quality care and positive outcomes for the people they support.
What We Offer
- Professional Development: Support for professional qualifications, in-house training, including paid qualifications.
- Financial Security: Death in Service Insurance providing four times your salary.
- Family-Friendly Policies: Enhanced Maternity/Paternity Leave.
- Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
- Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
- Referral Bonus: £500 for referring top talent.
- Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
- Commute in Style: Cycle to Work Scheme.
- Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
- Group Connection: Annual Group conference and a comprehensive benefits review.
- Birthday Leave: Celebrate your birthday in style with an additional paid holiday.
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Key Responsibilities
- Identify and engage new Adult Social Care providers who are eligible for fully and partially funded learning programmes.
- Build new customer relationships with Local Authorities, residential, domiciliary and community care providers.
- Prospect through telephone, email, Microsoft Teams meetings and attend events where appropriate to generate new funded opportunities.
- Develop strong relationships built on sector and product knowledge.
- Make welcome calls, follow-up calls and regular engagement calls to prospective, new and existing funded customers.
- Support customers throughout their funded learning journey, ensuring they maximise learner registrations and programme uptake.
- Monitor customer engagement and proactively contact organisations where learner activity or programme utilisation could be improved.
- Promote relevant Flourish products and services where they add value to customer outcomes.
- Manage a portfolio of funded customer accounts, ensuring they receive an exceptional customer experience and ongoing support.
- Support customer onboarding and programme implementation.
- Undertake research and support the team to gain customer and market insight.
- Collaborate with other members of the Customer Engagement Team to maximise customer engagement and business growth.
- Update and maintain the CRM system, ensuring all customer interactions are accurately recorded.
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Skills & Experience
- No previous Flourish product knowledge is required as full training and mentoring will be provided.
- Previous experience within adult social care, customer engagement, business development, account management or customer service would be advantageous.
- Ideally GCSEs above Grade C (or equivalent) including English and ICT.
Please click here to view the Job Description.
How to Apply
If you're passionate, we want to hear from you! Submit your application by clicking APPLY. If you have any further queries, then please get in touch with our friendly team by emailing Recruitment@theprogress-group.co.uk
Apply today and help shape the future of social care!
Diversity and Inclusion Statement
The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs.
Note: We are unable to provide Visa sponsorship for this role.
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