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At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
The primary objective of this role is to safeguard continuity of patient funding by ensuring the accurate, compliant, and timely management of funding documentation, approvals, and customer account maintenance. The role requires proactive collaboration with healthcare professionals (HCPs), funding bodies, patients, and internal stakeholders to establish and maintain valid funding arrangements, supporting uninterrupted access to patient care.
It is responsible for completing all necessary funding verification, approval processes, and account setup activities for both NHS-funded and self-funded patients. Customer and patient records are maintained across multiple systems, including SAP, Evolve, SAP CRM ICE, and PCRM. The position combines administrative execution with customer interaction, involving both inbound and outbound communication with HCPs, patients, Field Sales teams, and Technical Consultants. Performance is measured against defined service levels, quality standards, compliance requirements, and key performance indicators (KPIs).
Key Responsibilities
- Set up and maintain customer and patient accounts, ensuring all funding information is complete, accurate, and compliant with company procedures
- Liaise with healthcare professionals and other stakeholders to obtain, validate, and update funding documentation where required
- Manage workloads effectively through a shared team inbox, ensuring timely processing and fair distribution of tasks
- Proactively monitor funding expiry dates and follow up with customers and funding providers to ensure continuity of patient funding
- Update payer information accurately when customers change address, hospital, or funding arrangements
- Process warranty pump information to support uninterrupted patient care
- Investigate invoice queries and gather supporting information for disputed invoices prior to escalation through formal dispute processes
- Complete pump serial number transfers and account updates in line with regulatory and compliance requirements
- Identify and resolve duplicate accounts and data quality issues in a timely manner
- Collaborate with cross-functional teams to ensure efficient, compliant, and continuously improving funding, account management, and invoicing processes
- Maintain a strong understanding of all Funding Management activities and support cross-training within the team
- Regularly review and update the team Training Matrix, identifying training needs and development opportunities
- Maintain a personal Development Plan aligned with agreed short- and long-term business and personal objectives
Key Measures & Expected Results
- Accountable for ensuring continuity of Funding
- Turnaround time from start to completion of new account set-up
- Minimise backlog (of cases with funding/approvals pending, or dispute cases)
- On or above-target compliance with set quality standards on contact handling procedures for HCPs with funding queries, and system usage
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Qualifications
Required
- Minimum 2 years’ experience in a customer support, funding, accounts, or administrative role involving customer account setup and maintenance
- Experience managing funding arrangements, ideally involving third-party payers
- Experience handling customer invoicing queries via email
- Strong administrative, organisational, and time-management skills with excellent attention to detail
- Numerate with sound understanding of financial and invoicing processes
- Proficiency in Microsoft Excel (filtering, sorting, data extraction, dataset manipulation, reporting)
- Strong verbal and written communication skills
- Proven experience working within defined financial, administrative, compliance, and customer service procedures
- Flexible and adaptable approach, with ability to manage multiple priorities
- Competent in using multiple systems simultaneously while maintaining data accuracy and quality
Preferred
- Experience in funding, accounts, or customer support within medical devices, healthcare, or regulated industries
- Knowledge of diabetes therapies and/or medical devices
- Understanding of the UK healthcare system, including NHS funding pathways
- Touch-typing proficiency
- Experience with SAP, CRM systems, and Microsoft Office applications
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values:
- We recognize their contributions.
- They share in the success they help create.
- We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.
From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment.
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We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence.
At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier.
Our people-first priority
At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need.
Our life-transforming technologies
No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.
Our focus on the future
We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.
For updates on job applications, please go to the candidate login page and sign in to check your application status.
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