St John Ambulance
Fundraising Administrator
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Fundraising Operations Administrator (part-time)
Sheffield
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme Electric Vehicle Scheme (subject to terms)
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).
Job Summary
At St John Ambulance, we are committed to ensuring that every donation we receive is handled with care, accuracy, and purpose. Our Fundraising Operations team plays a vital role in supporting this mission, providing the essential administrative backbone that enables our fundraising activity to run smoothly and effectively. We are now looking for a highly organised and detail-focused Fundraising Operations Administrator to join our Community Engagement directorate and support our remote fundraising teams.
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This is an exciting opportunity for someone who thrives in a fast-paced, data-driven environment and enjoys delivering excellent service to both donors and internal stakeholders. You will play a key role in managing donor queries, maintaining accurate records on our fundraising database, processing financial transactions, and supporting the delivery of key fundraising campaigns and reports.
Working closely with colleagues across Community Fundraising & Challenge Events, you will help ensure that all donor interactions and transactions are handled efficiently, accurately, and in line with GDPR and organisational standards. If you are proactive, adaptable, and motivated by work that directly supports life-saving services, this role offers a fantastic opportunity to make a meaningful impact.
About You
- You have strong administrative experience in a busy, customer or donor-focused environment with excellent attention to detail.
- You are confident handling queries from a range of stakeholders and can communicate clearly, professionally, and empathetically.
- You have experience working with databases or CRM systems and are comfortable maintaining accurate and sensitive records.
- You are highly organised, able to prioritise effectively, and work well under pressure to meet deadlines.
- You have strong numerical accuracy and are comfortable supporting financial or transactional processes.
- You are proficient in Microsoft Office, particularly Excel, Outlook, and Word, and can quickly adapt to new systems.
- You understand the importance of confidentiality and GDPR and consistently apply these principles in your work.
- You are proactive, flexible, and motivated to contribute to a team that supports meaningful, life-saving fundraising activity.
About the Role
Provide efficient and accurate administrative support to the Fundraising Operations team, ensuring smooth day-to-day delivery of fundraising activity across remote teams. Duties will include:
- Handle donor enquiries via email and telephone, delivering a professional, timely, and customer-focused response at all times.
- Maintain and update donor records on Microsoft Dynamics, ensuring data integrity, accuracy, and compliance with organisational standards.
- Process a range of financial transactions including direct debits, cancellations, and web-based donations in line with agreed SLAs.
- Produce and support the preparation of daily, weekly, and monthly reports to assist fundraising performance monitoring and decision-making.
- Send donor communications including welcome letters, thank you letters, and direct debit correspondence in a timely and accurate manner.
- Support the delivery of fundraising campaigns and projects through effective coordination and administrative assistance.
- Ensure all activities are carried out in line with GDPR, data protection requirements, and internal fundraising procedures.
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Please see the job description for more detail (this can be viewed on our website or once you click apply)
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
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