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Funeral Partners Limited

Funeral Manager

Richmond
£30k – £35k/yr
Posted 3 days ago
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Funeral Manager

Funeral Manager

Salary: £32,200 to £34,900 per annum Location: Richmond – John Blenkiron & Sons Funeral Directors Type: Full Time Hours: Monday to Friday – 08:30 to 16:30


About Us

We pride ourselves on providing sensitive, professional funeral services to families. As part of Funeral Partners, we are pioneering new standards of excellence in the funeral industry.

Our success is built on the expertise and collaboration of our team—comprising experienced professionals from both inside and outside the funeral sector. Working together, we foster a supportive environment.

For insights into what it’s like to work here, visit our Careers page.


The Opportunity

The Funeral Manager plays a critical role in delivering unparalleled client service. Your key responsibilities include:

Core Responsibilities

  • Leading and motivating your team to ensure smooth, high-standard funeral preparations and executions
  • Overseeing resource scheduling and operational efficiency to meet client demands
  • Ensuring funeral outcomes are tailored to the highest standards while achieving and exceeding client service targets
  • Advancing the business through innovative ideas and market expansion strategies, including growth in market share
  • Proactively representing Funeral Partners in local communities
  • Managing financial targets, budgets, and reporting

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Key Expectations

✔ Working collaboratively with senior managers and employees to address challenges and optimise best practices ✔ Acting as an ambassador for FPL’s values, fostering brand loyalty and positive community perceptions ✔ Demonstrating a deep commitment to customer focus, empathy, and professional conduct during difficult times

By taking on this role, you’ll have a real opportunity to make a profound difference to families during their time of loss.


What We Offer

Professional Environment & Growth

  • Employment in a local Funeral Partners branch, offering small-team agility within a national network
  • Star training and qualifications to advance your funeral service career
  • Local community engagement opportunities

Employee Benefits

✅ 23 annual leave days (increasing to 26 days with tenure) + paid bank holidays ✅ Uniform provided ✅ Annual reward scheme ✅ Cycle to Work Scheme ✅ Eye care support ✅ Family & friend discounts ✅ Christmas vouchers ✅ Employee Assistance Service ✅ Referral bonus scheme

Security & Wellbeing

  • Life Assurance
  • Pension scheme
  • Feedback & project team participation
  • Flexible working options

About You

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We’re seeking a combination of sensitivity, leadership and commercial insight in our Funeral Manager.

Required Skills & Experience

  • Proven track record in people management, preferably within the funeral sector
  • Strong customer service orientation and handling of emotionally challenging situations
  • Commercial acumen to drive business growth (e.g., budgeting, performance metrics)
  • Experience in operational leadership or funeral service coordination

Note: This role is ideal for individuals committed to ethical service and making a meaningful impact.

Diversity & Inclusion

We welcome applications from anyone passionate about our mission, regardless of:

  • Age
  • Disability
  • Gender
  • Sexual orientation
  • Religious beliefs
  • Marriage or civil partnership status

If you require any reasonable adjustments for the application process, please contact our HR team:

📞 0118 9406900 (HR) ✉ careers@funeralpartners.co.uk


Funeral Partners Overview

  • Third-largest funeral provider in the UK
  • 240+ funeral homes
  • 1,000+ employees
  • Over 20,000+ funerals annually

Head Office: Chertsey House, Ground Floor 61 Chertsey Road, Woking, Surrey GU21 5NB

📧 info@funeralpartners.co.uk

Learn more about us → corporate.funeralpartners.co.uk

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Skills

Client Service
Team Leadership
Scheduling
Problem Solving
Financial Management
Customer Focus
Communication
Community Engagement
Funeral Arrangement
Business Acumen
Collaboration
Training
Recognition
Feedback
Support

Location

Richmond, England, United Kingdom

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