Dignity Group
Funeral Service Specialist
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Funeral Service Specialist
Funeral Service Specialist
Position
Funeral Service Specialist (Level One) Part-time, Permanent 20 hours per week
Location
Jennings Funeral Directors, Oxley, Wolverhampton
Salary
£13,936 per annum
About the Role
We’re looking for an empathetic and well-organised individual to join our team at Jennings Funeral Directors. As the first point of contact for grieving families, you’ll provide reassurance, support, and meticulous care while ensuring all funeral arrangements are handled with professionalism.
Based at our Oxley branch, you’ll take pride in overseeing day-to-day operations, supporting families, maintaining high service standards, and fostering trusted relationships within the community. You’ll also be trained to guide families on Funeral Plans and assist with ceremonial duties when needed.
Why This Role Matters
This is a deeply meaningful role—one that allows you to be the steady, professional presence families turn to during their most difficult moments. Your compassion, guidance, and meticulous attention to detail can shape how families remember their loved ones.
Key Responsibilities
As a Funeral Service Specialist, your duties will include:
- Offering support, professionalism, and empathy to families in distress
- Arranging funerals that honour family wishes, cultural practices, and legal requirements, providing clarity and precision
- Overseeing daily branch operations, including administration and maintaining presentation standards
- Collaborating with suppliers, such as ministers, celebrants, and florists
- Leading chapel visits, ensuring families feel supported in their requests
- Promoting funeral plans and contributing to plan sales within the branch
- Representing the branch in the local community via outreach efforts
- Completing training in Funeral Conducting to assist with ceremonial duties during peak periods
- Upholding Dignity’s standards of care, professionalism, and service excellence
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Skills & Knowledge
We are looking for candidates who possess:
- Compassion, calmness, and emotional resilience when handling sensitive situations
- Strong communication, organisation, and administrative skills (e.g., managing legal paperwork)
- Confidence in working independently with accountability for branch-level responsibilities
- Comfort in settings involving the deceased, including visiting funeral chapels
- Flexibility to work weekends/on-call as required
- A Full UK Driving Licence (desirable but not essential)—travel between clients’ homes and branches is a necessity
- Prior experience in customer service, healthcare, or administration (training is provided for new applicants)
What We Offer
At Dignity, we invest in our people’s growth and well-being:
- Professional development: A thorough induction plan and opportunities to complete in-house training programmes
- Memorialisation Commission Potential: Up to £2,000 OTE per annum
- Bonus Potential: Further rewards for outstanding performance
- Life Assurance Cover: Added security for your and your family’s peace of mind
- Health & Wellbeing Programme: Including an employee assistance programme
- Holiday Allowance: 30–33 days per year, inclusive of Bank Holidays
- Pension Scheme: Contributory plan to support long-term financial security
- A meaningful career within a trusted, legacy-driven organisation
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Next Steps
If this role resonates with you, apply today! Your application will be reviewed by our Talent Acquisition Team, who will follow up.
About Us
We are Dignity, a UK leader in funeral care with over 200 years of industry experience, 570 branches, and 46 crematoria nationwide. Since pioneering the UK’s first funeral plan, we’ve continually set the standard for compassionate end-of-life support.
Beyond funerals, we also provide Farewill, a leading will writing service, and endure the only UK-based probate solution, offering families support before, during, and after their loss.
Our team of over 4,000 professionals shares a passion for trusted service, emotional care, and innovation—working towards making the UK a world leader in end-of-life support.
Additional Notes
- The FCA regulates our licensing, meaning some roles may require background checks.
- We are committed to Equality, Diversity, and Inclusion—if there’s anything we can do to ensure accessibility for your application, please let us know.
- Unsolicited agency applications will be accepted as direct applications with no fees payable.
- Application deadlines may extend depending on demand. Apply early for your best chance.
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