Harrods
Furniture Specialist
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Full-Time Furniture Specialist – Harrods
We’re currently seeking a passionate, detail-focused Furniture Specialist to join our close-knit Harrods team in the Furniture department. If you have an eye for luxury home decor, a keen understanding of product specifications, and a commitment to delivering exceptional customer service—along with confidence in using technology (e.g., ordering systems, MS Excel)—this role could be the perfect fit for you.
About the Role
As a Furniture Specialist at Harrods, your responsibilities include:
- Providing world-class, personalised customer service with expert product knowledge.
- Building a loyal client database and proactively converting leads to meet business goals.
- Selling Furniture and bringing customers’ visions to life through collaborative design and service skills.
- Working closely with Private & Personal Shopping and our Harrods Interior Design Team.
- Taking full ownership of Furniture orders from start to finish, including aftercare, to ensure seamless customer satisfaction.
- Developing expertise in beds and sleep solutions (while prior experience is advantageous, it’s not mandatory).
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About You
Ideal candidates will:
- Have experience working in a premium or luxury retailer, particularly in furniture or lifestyle environments.
- Demonstrate a commitment to tailored, high-end luxury service with strong customer relationship building.
- Exhibit a sharp attention to detail, both in product knowledge and deliverables.
- Possess confident communication skills to collaborate effectively with multiple teams and partners.
- Be passionate about furniture, interior design, and Harrods’ brand values.
- Thrive in a team-driven environment, rather than isolated roles.
About Us
Harrods is a global leader in luxury retail, blending frontier designers and globally inspired brands into an iconic shopping experience at our Knightsbridge store. Our mission is to make Harrods the most inspiring shopping destination in the world.
Why This Role Stands Out
- Support every step of the way: From Oracle-spurred training to mentoring, Harrods invests in your growth.
- Start above ground: No long hours, paid professional training to qualify you for your role, and guaranteed promotions that come from performance.
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Expect More
At Harrods, we match our customers' hunger for greatness with an environment that inspires you to succeed. We foster ownership, collaboration, and resilience within a supportive team.
No experience? No problem. While formal qualifications aren’t required, we value personality, integrity, and passion—and aim to support candidates who embody these traits.
We’re global but locally connected, spanning British, Asian, and Middle Eastern design backgrounds, with a culture where diversity fosters creativity. A culture built for all, from all walks of life.
For more insight into Harrods’ workplace culture, discover #TogetherHarrods on LinkedIn, Facebook or follow @togetherharrods on Instagram.
Additional Information
- Job Type: Permanent
- Department: Furniture (Reporting to Abbie-Jayne Porter)
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