JPMorgan Chase & Co.
FX Services Client Service Associate
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Job Title
As part of our FX Services Franchise, you’ll play a pivotal role in supporting and developing innovative client services that drive business success and regulatory excellence.
As an FX Services Client Service Associate in the Currency Overlay team, you will manage client relationships and oversee the daily operations of our hedging services for EMEA, NA, and APAC clients. You’ll execute client queries, analyze portfolios, and collaborate with internal and external partners to ensure seamless service delivery. Your work will be essential in maintaining high standards, supporting new client onboarding, and driving strategic solutions for ongoing and future business needs.
Job Responsibilities
- Execute excellent Client service and relationship management including the resolution of Client queries and requests on a daily and ad-hoc basis.
- Oversee Client portfolios including pre-trade and post-trade analysis and trade capture.
- Interact with Fund Accountants, Transfer Agencies, Custodians and/or Prime Brokers on a daily and ad-hoc basis.
- Resolve any issues identified and implement key controls where required.
- Ensure Client Static data is accurate and maintained in coordination and partnership with Client Onboarding.
- Enable to understand multiple bespoke Client programs to support the business and team members when required.
Required Qualifications, Capabilities, and Skills
- A solid level of derivatives product knowledge and an understanding of CIB Risk and/or Middle Office systems.
- Strong analytical skills to evaluate bespoke Client models, operational processes and potential model re-engineering.
- Strong MS Office skills (predominately Excel, Access and PowerPoint) and ability to use web-based technology effectively.
- Strong verbal, written and interpersonal communication skills to build relationships with senior business stakeholders and Clients.
- Strong organizational skills with the ability to manage multiple responsibilities and accept new assignments while maintaining high standards.
- Ability to be flexible, follow tight deadlines, work under pressure, multi task and prioritize workloads.
- Act independently and autonomously in facing off to the various stakeholder groups outlined above in order to drive the internal decision making process.
- Excellent and efficient time management skills to be able to prioritize and manage workloads alongside delivering wider business initiatives.
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Preferred Qualifications, Capabilities, and Skills
- CIB Markets Business Middle Office, Technology or Risk Management experience.
- Client facing experience demonstrating the ability to exhibit confidence and professionalism in dealing with Clients.
About J.P. Morgan
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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