GBCC Part-time, CAPS Support Specialist

Part-time, up to 25 hours per week. This position will remain open until filled, or at the discretion of Great Bay Community College.

CCSNH has established employer status within the New England states (Maine, New Hampshire, Vermont, Massachusetts, Connecticut, and Rhode Island). In compliance with CCSNH policies and state regulations, eligibility for employment within CCSNH and its institutions requires residency within a New England state.

SCOPE OF WORK

Provides technical and administrative support within the Center for Academic Planning and Support with responsibility for assisting with services and providing information to students. This position reports to the Director of the Center for Academic Planning and Support (CAPS).

Accountabilities

• Manages the front desk space, greeting students, guests, faculty, and staff to triage their needs, providing information, scheduling, and referrals. Serves as the point person for answering center phones and email. Helps all new students with the set-up of their EZLogin access.
• Performs database entry, maintenance, and reporting across multiple databases, including Navigate, TargetX, Banner, Accuplacer, and others. Performs basic research using multiple college resources and databases.
• Outreaches to students by phone, email, and text as requested by Center staff, scheduling Academic Coaching, Academic Advising, specialty area student support services, and other resources as appropriate.
• Assists the CAPS Director in executing the department’s communication plan including outreach to both current and prospective students. Creates and updates informational/promotional documents.
• Pre-advises matriculated and non-matriculated students on course pre-requisites and program requirements per catalog; selective Admissions program requirements per departmental policy; and test scores (especially as they relate to course placement), etc.
• Extensively uses information such as college catalog, Great Bay Community College program information, CCSNH sister college program information, English and math placement charts, departmental standards, and requirements including Admissions guidelines, etc. to clarify policies, procedures and standards to current and prospective students and family members, guidance counselors, Great Bay Community College faculty, staff, and administration as well as the public. Using updates from the Curriculum Committee, annually assists with updates of all program sheets.
• Shares the following responsibilities with the Testing Support Specialist:
  • Manned front desk coverage during CAPS operating hours, to ensure uninterrupted front-line customer service and student support.
  • Administration and coordination of accommodated and alternative course testing, and related testing procedures.
  • In the absence of the Testing Support Specialist, provides the following:
    • Covers ACCUPLACER testing and processes Self-Guided Placement (SGP) assessments by scoring questionnaires. Enters placement data into Banner and TargetX, submitting Disability Disclosure alerts as needed, and scheduling advising and onboarding with students following placement completion.
    • Assists with CAPS phone line and inbox coverage.
• Serves on College and System Committees as appropriate to position.
• Complies with all system, college, state and federal rules and regulations.
• Performs other duties as assigned.