Reckitt
GBS Supply Training Lead
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We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
GBS
Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).
Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.
About The Role
The Training Lead role is part of the GBS Supply Organisational Change Management Team who are responsible for coaching the deployment sites through their change journey to maximise system adoption and achieve stabilization of new processes and ways of working.
The GBS Supply Training Lead will support the successful implementation of the global GBS Supply Transformation programme by being accountable for ensuring new GBS Supply end users have the right skill, capability and understanding of new processes and system to ensure smooth adoption and minimal business disruption. This includes oversight of the design, development, delivery, monitoring and reporting of training programmes and tools.
This person will be responsible for managing central GBS Supply activities. Occasional travel to site will be required to onboard the local training team, to engage local senior leaders on the importance of releasing their teams to attend mandatory training and to perform training readiness assessments.
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Your responsibilities
Leadership
- Responsible for the super user and end user learning experience needed to ensure development of skills and capabilities for successful system go live and process stabilisation across the hubs and local markets
- Develop and manage the execution of a central training plan that supports the OCM Strategy
- Accountability and ownership of the GBS Supply Training strategy, methodology, tools and materials
- Maintain an awareness of learning technologies and future trends to look at where relevant to our OCM strategy improvements
- Drive lessons learned and continuous improvements from each deployment including opportunities for simplification/automation of training process, tools and templates
Deployment
- Ownership of the deployment training plan and full accountability of all GBS Supply Training related activities including Knowledge Transfer, Super User & End User Training, as well as GSOP administration
- Onboard, oversee and mentor the local OCM resources in the deployment markets to ensure execution of all training activities on time and to a high standard
- Management of usage and maintenance of training client and associated global data necessary to deliver training exercises
- Effectively design, execute, manage and report the CR training impact process
Governance
- Typical project management responsibilities including planning, status reporting, recording risks/issues/dependencies and ensuring appropriate escalations
- Close collaboration with PMO for training related deliverables and input for Toll Gates and Check Points
- Conduct regular training audits and make recommended improvements
The experience we're looking for
- Prior experience as a Training Lead is essential
- Proficient in global rollouts of a template solution
- Experience of the full lifecycles of a technical systems implementation, ideally across global implementations
The skills for success
- Deep knowledge of training authoring/development tools & learning management systems, SuccessFactors LMS preferred. Training certification preferred
- Strong stakeholder management and project management skills
- Excellent English language skills both verbal and written
- Passionate about the power of L&D
- Ability to build trust and rapport with others with effective communication and influencing skills
- Determined and resilient to identify resolutions to issues within own span of control
- Strategic and Operational experience, ability to manage/delegate but also to roll sleeves up and get stuck into detail as and when needed
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What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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