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# Join HSBC – Fulfil Your Potential with a Global Career
At HSBC, we empower you to become outstanding in your career by offering opportunities, support, and incentives for growth—whether you aim to reach the top or explore a new direction.
We are one of the largest banking and financial services organisations worldwide, spanning more than 50 countries and territories. We focus on fostering growth by supporting businesses, economies, and communities, helping everyone achieve their dreams and ambitions.
# Job Opportunity: GenAI Platform Lead
The Group AI Platform team within HSBC’s CTO is responsible for creating shared AI foundations, models, and infrastructure—including an Agent HUB, reusable capabilities, and built-in controls. This allows teams to deliver AI faster, safely, and at scale. The team is growing globally, spanning Asia and Europe, and collaborates across the bank to turn AI into reliable, repeatable, and high-value services.
As GenAI Platform Lead, you will shape HSBC’s shared GenAI Agent platform, providing teams across regions with the tools to deliver AI solutions more quickly and securely. You will play a central role in AI enablement, transforming cutting-edge agent capabilities into reusable platform services that drive actual business impact for the bank.
## Core Responsibilities
This role involves helping define and advance HSBC’s shared GenAI Agent foundation. As part of this team:
- Design and implement the GenAI Agent platform end-to-end, collaborating with cross-functional stakeholders from ideation to production rollout for key banking services.
- Architect core platform functions, including:
- Agent orchestration (supervisors/super agents)
- Workflow automation & tool/function integration
- Memory/state management strategies
- Skill registries & reusable patterns
- Promote enterprise-wide adoption through:
- Documentation frameworks and reference implementations
- Developer enablement tools (APIs, SDKs, templates)
- Governance protocols for safe, scalable AI deployment
- Oversee performance management, ensuring scalability, accuracy, and efficiency by setting:
- Success metrics/SLOs
- Observability systems (logs, metrics, traces)
- Tuning processes to optimise for reliability, accuracy, latency, and cost
- Manage delivery governance and risk execution, including:
- Defining and conditioning project scope and dependencies
- Aligning with milestones and removing obstacles
- Providing clear stakeholder communications and value/risk/cost trade-offs
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## Requirements
Successful candidates will demonstrate a strong blend of technical expertise, problem-solving skills, and strategic vision:
### Technical Skills & Experience
- Deep software engineering experience, with hands-on coding in:
- Python, complemented by proficient knowledge of Java or Golang
- Cloud expertise:
- Experience with AWS/Azure/GCP, and the ability to deploy and operate production-grade services (preferably using Docker/Kubernetes)
- AI/GenAI specialisation:
- Extensive experience building and deploying LLM/GenAI applications
- Familiarity with agent-driven workflows, multi-agent architectures, and tool/function calling
- Knowledge of Retrieval-Augmented Generation (RAG) and vector databases
- Commitment to innovation:
- Adopts an "AI-native mindset", leveraging coding assistants to enhance productivity and quality
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### Soft Skills & Appearance
- Strong analytical problem-solving and collaboration skills, bridging requirements between technical and non-technical teams
- Ability to pinpoint challenging trade-offs and communicate clear decision pathways
## Benefits
As an employee based in the UK, you will benefit from:
- Tailored professional development opportunities
- A competitive pay package and attractive benefits, including:
- Private healthcare coverage for all UK-based employees
- Enhanced maternity and adoption pay, alongside dedicated return-to-work support
- A contributory pension scheme with flexible employer matching
- Opportunities to develop leadership skills and make a lasting impact
## Commitment to Inclusion and Diversity
At HSBC, we believe different perspectives enrich our work, empower businesses, and advance communities. We remain dedicated to creating diverse and inclusive workplace environments by welcoming employees of all:
- Gender identities
- Ethnic backgrounds
- Disabilities (both visible and hidden)
- Religious affiliations
- Sexual orientations
- Socio-economic backgrounds
- Age groups
We take pride in being an active Disability Confident Leader, ensuring all eligible candidates with disabilities meet the role’s prerequisites are considered for interviews.
If adjustments or accommodations are required during recruitment, please reach out to our Recruitment Helpdesk via: hsbc.recruitment@hsbc.com for assistance. This is essential for fostering an accessible and equitable process for every applicant.
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