Mattioli Woods
GenAI Support Associate
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GenAI Support Associate
AI Support & Enablement Champion – Mattioli Woods
You don’t need years of experience. Curiosity, patience, and a genuine interest in helping people use AI tools effectively—every day, not just in theory—are what matter most.
We’re introducing AI tools at Mattioli Woods and need the go-to person to assist colleagues when they encounter questions or difficulties. This role involves:
- Delivering support and coaching
- Ensuring smooth system operation
- Keeping users confident with new technologies
If you thrill to solving why something isn’t working, explaining it clearly to non-technical users, and ensuring everything runs as expected—this role is for you.
About the Role
The ideal candidate will handle a hands-on, people-focused position—part troubleshooting, part guiding others, part ensuring A.I. systems perform reliably. This isn’t just support; it’s about empowering teams to use AI effectively.
Key Responsibilities
- First Contact for AI Support
- Address colleague queries about GenAI tools. Be it prompts failing or workflow integration challenges (e.g., Fireflies ↔ Claude connections, document uploads).
- Accurately diagnose small issues without overwhelming users.
- Build self-service resources, such as easy-to-follow guides.
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System Monitoring & Prevention
- Conduct regular checks to confirm AI tools run smoothly.
- Log recurring problems for improvement, informing setup and governance.
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User Coaching & Onboarding
- Demonstrate AI tools and troubleshoot day-to-day use cases.
- Create simplified guides so teams can self-serve painlessly.
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Collaborate with AI Development Teams
- Work closely with a small but fast-moving GenAI team, contributing insights from real-world usage.
Requirements & Qualities
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Practical AI Experience
- Hands-on knowledge of platforms like ChatGPT, Claude, Copilot—and how they behave in messy, real-world setups.
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Communication & Patience
- Natural ability to simplify technical details and help people overcome non-technical holds.
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Problem-Solving Mindset
- Prefer to diagnose issues independently rather than awaiting instructions.
- Alert team leads when problems surface; don’t just wait.
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Service-Driven Personality
- Enjoy mentoring, smoothing out challenges, and helping others feel more confident with AI tools.
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Process & Collaboration Golden Principles
- Skilled in admin tasks and routine monitoring alongside varied problem-solving.
- Organised, reliable, and capable of managing multiple requests efficiently.
Why Join Us?
This role blurts insight into how AI translates into a business as Mattioli Woods builds it internally. Benefits include:
✅ Learn first-hand: See unsolved challenges, work at the cutting edge of AI integration. ✅ Versatile career path: Tentative to pursue deeper technical roles or remain grounded in support/enablement. ✅ Fast-moving environment: Support a small but innovative team.
Location: Flexible UK-based with occasional travel to Leicester.
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