Amazon Web Services (AWS)
GenAI/Agentic Sr. Customer Solutions Manager, EMEA ISV CSMs
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Description
The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection of technology depth and business impact, delivering outcomes that reshape how software companies build, monetize, and scale.
The Sr. CSM must demonstrate differentiated, hands-on Agentic AI and GenAI expertise:
- Proven experience architecting and building agentic AI systems - including multi-agent orchestration, RAG pipelines, and prompt engineering - not theoretical familiarity but demonstrated delivery of working prototypes and customer-facing demos.
- Proficiency using AI-powered coding assistants to accelerate solution development, write production-grade code, and build technical artifacts that earn customer trust.
- Software Product Management mindset with direct experience delivering or consulting on SaaS products - understanding multi-tenant architecture, outcome-based pricing models, and product lifecycle to credibly co-design customer roadmaps from ideation through production-scale monetization.
B.Sc. in Computer Science or Information Systems required; MBA strongly preferred.
About The Role
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In this role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large-scale transformations to help guide them through their stages of AWS adoption. You will assist customers in navigating the operational, educational, and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration among the core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, and customer teams, while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers’ key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events are a few items owned by the CSM that are critical to the success of our customers’ cloud journey.
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Key Responsibilities
- Drive large-scale transformations to the cloud for strategic ISV customers in EMEA.
- Collaborate with AWS teams to deliver customer outcomes.
- Assist customers in navigating the operational, educational, and governance aspects of their cloud journey.
- Interface with AWS customers and leadership to drive collaboration.
- Translate strategic initiatives into executable actions.
- Execute education plans, roadmaps, and business outcome alignments.
Qualifications
Basic Qualifications
- Bachelor's degree in science, technology, engineering, math, business or equivalent.
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
- Experience in customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
- Experience in enterprise scale infrastructure or development-based cloud programs/projects in a related industry.
- Experience leading complex, large-scale AI/GenAI/Agentic business transformation.
- Experience in a senior customer-facing role.
- Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information to the C-suite/VP level.
- Strong organizational and troubleshooting skills with attention to detail.
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification.
- Experience implementing cloud services including migrations and modernization projects or similar.
- Direct experience implementing AWS/cloud services.
- Robust understanding of key technology and market trends.
- Deep knowledge of software development/engineering life-cycle from conception to delivery.
- PMP and/or SCRUM/Agile, SAFe certified.
About The Team
A Day in the Life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company: AWS EMEA SARL (UK Branch)
Job ID: A10431817
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