Hobbycraft
General Assistant- Basingstoke
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General Assistant- Basingstoke
Store Colleague - Basingstoke
- Hours of Work: 8 per week
- Salary: £12.71 per hour
As a General Assistant at Hobbycraft, you will support the Store Management Team to deliver all aspects of the store operation, initiatives, and performance. Delivering an inviting, inspiring, and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.
Why Hobbycraft?
- Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
- A forward-thinking, diverse team, committed to doing what we do best
- A reputation for exceeding customer expectations first time, every time
Company Benefits
- 33 days holiday, including bank holidays, pro rata with growth over time
- 40% colleague discount, including ad hoc double discount days
- Long service awards to recognise your time with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days raising money for charity partners
- Annual paid volunteer day for charity
- Employee Support Programme (whole-life well-being support, including mortgage advice)
- Access to a personal pension scheme
- High street discounts available via our scheme
- Inclusive and creative working environment, encouraging authenticity at work
- Colleague social events throughout the year
Areas of Responsibility
You will act as a brand ambassador, embodying our values:
- Customer service – Deliver outstanding service by putting customers at the heart of every interaction, showcasing passion and knowledge in craft
- Teamwork – Fostering strong relationships within the team, adhering to Equality, Diversity, Inclusion and Belonging policies
- Flexibility in change – Responsive to updates, approaching challenges proactively and adaptably
- Compliance – Following all Company policies and health and safety regulations
- Shop floor excellence – Maintaining high standards in displays, cleanliness, and stock presentation; assisting with stock replenishment
- Cash handling – Operating tills and managing transactions, processing cash, cards, and gift cards
- Click & Collect support – Assisting with collections and returns processes
- Stock control – Monitoring stock to minimise loss and ensuring correct tagging
- Workshops – Occasional hosting of craft-based events
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What We’re Looking For
Desirable:
- Retail or similar experience
- Confident communicator excelling in customer-facing roles
- Passion for craft or experience engaging with hobbyists
- Selling skills as an asset
Essential Skills:
- Cash handling (efficient and accurate)
- Ability to work within guidelines and policies
- High standards of accuracy and presentation
- Adaptability to evolving tasks
- Brand advocacy – personal endorsement of Hobbycraft’s image
- Self-motivation and independence, whether working alone or as part of a team
- Ability to demonstrate craft knowledge demonstrable to customers
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Job Suitability
This role suits:
- Individuals looking to start a career in retail
- Retail veterans wanting to explore a niche and craft-driven environment
- Those with passion for customer service and love of craft-related skills
Accessibility Assurance
We are committed to supporting candidates with disabilities. If you require adjustments during the recruitment process, contact us at recruitment@hobbycraft.co.uk.
About Hobbycraft
We’re dedicated to encouraging creativity in everyone:
- In-store and online workshops to inspire beginners and innovate
- A wide range of quality products stocked in an inviting environment
- Serving diverse audiences: from parents guiding kids’ creative projects to student designers and passionate hobbyists.
Our potential for you: Hobbycraft values skill, passion, and a love for crafting. Embracing equality and diversity, we aim to be representative of our community with a workforce and client base that celebrates creativity and customer service.
[Hobbycraftstaunchly commits to equal opportunityemployment. No discrimination on the basis of race, orientation, nationality, religion, disability, age, gender, marital/ family status. We regularly review policies for compliance and best practice.]**
(Outgoing applications due to high volume may close earlier than the listed vacancy date.)
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