BaxterStorey
General Assistant
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General Assistant
General Assistant
About the Role
At BaxterStorey, we believe that every interaction provides an opportunity to make a lasting impression. We are seeking a General Assistant with a passion for genuine hospitality and unmatched service. As we continually aim to exceed expectations, you'll play a critical role in delivering exceptional experiences to our guests.
Let's empower you to thrive in a collaborative, inclusive, and supportive environment where better is a daily habit. In this role, you’ll shape your career while contributing to a culture that celebrates growth and excellence—just as we do for every team member.
Responsibilities
As General Assistant, your role encompasses:
- Service: Provide polite, professional, and efficient servicing of food and beverages to our guests. Meet their preferences with attention and care throughout their entire experience.
- Customer Service: Deliver exceptional hospitality by anticipating and addressing guest needs. Solve issues effectively and warmly while ensuring their experience remains memorable.
- Teamwork: Foster a collaborative, supportive culture in every workplace environment. Work harmoniously with colleagues to maintain smooth operations.
- Adherence to Regulations: Uphold health and safety standards, as well as site-specific food service or catering guidelines.
- Cleanliness: Maintain high hygiene standards in dining and kitchen areas to create a comfortable and clean environment.
Qualifications and Skills
We want someone who shares our passion for:
- Food and/or customer service—your enthusiasm for hospitality experiences drives you.
- Teamwork—you feel most engaged when working in collaborative, inclusive teams.
- Adaptability—you approach challenges with a solution-focused mindset to ensure success.
While previous experience in food service or similar roles is advantageous, we prioritise the right attitude and eye for service excellence.
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A foundational understanding of food safety and sanitation practices will be helpful, as will alignment with our BaxterStorey Core Values.
Benefits
Our comprehensive benefits package ensures your well-being and career development:
- 28 days holiday entitlement (including bank holidays).
- Your birthday off as an added personal day.
- 3 volunteering days to make a positive impact.
- 3 days paid grandparent leave for exceptional family flexibility.
- 24 weeks (part time) enhanced maternity leave—supporting parental choices.
- Secondary carer leave accommodation if needed.
- Wedding/commitment day leave for meaningful life moments.
- Free meals on shift to fuel your service.
- Bespoke training and development opportunities, designed to help you excel.
- Apprenticeship opportunities at all experience levels, ensuring growth alongside your work.
- Pension, life insurance, location-specific housing assistance, and more.
- Discounts on travel, retailer deals, and entertainment via our Perkbox app.
- Wellbeing hub supporting physical and mental health.
- Employee assistance programme access for personal or professional challenges.
- Cycle to work scheme promoting sustainable commuting.
About BaxterStorey
With 19 years of experience in hospitality and food service, we help changemakers take centre stage. Through carefully crafted menus and environments, we ensure every guest feels valued and orientations exceed expectations.
In partnership with our clients—whether in offices, stadiums, historic sites, or university halls—we aim to set new benchmarks in corporate, fine dining, and unique settings.
We are shaping daily momentum. Here, learning is a core value. Welcome to an environment where growth mirrors the progress of our offerings—different, impactful, and without limits.
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Our Core Values
Always Visionary – Chase better, never be satisfied only with following; we believe in bold leadership, never compromise. Wholeheartedly Positive – Our energy, love for our work, and infectious optimism brighten every hospitality motif we shape. Creatively Collaborative – By embracing different perspectives, we ignite creativity. Forever Conscious – We leverage our team’s collective impact to promote sustainability and community long-term.
Your Impact
Join our food revolution—where better isn’t incremental, it’s inspirational. Together, we’ll ensure our team culture reflects our values: transparent, supportive, and innovative.
We encourage applications from young talent or industry newcomers with a shared inspiration for world-class service. Collaborating with us, you’ll build a legacy that enhances your career and crafts unforgettable experiences for thousands.
Inclusion & Diversity Initiative
We welcome applications from all backgrounds and identities. Our culture thrives on uniqueness, and should you apply, we promise an environment that is truly accepting of all.
At BaxterStorey, we believe ED&I (Equity, Diversity and Inclusion) should be embedded within our foundation. Our objective is to represent and enrich society through every role. While we are always striving to improve, it means truly celebrating individuality, respecting diversity and enabling each person to flourish.
Additionally, we have an aspiration to be recognized as the best inclusive hospitality culture within our industry: where all people feel valued, heard and empowered to deliver their best.
Apply with confidence. We look forward to your diverse viewpoint!
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