BaxterStorey
General Assistant
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Food Service Assistant – £12.71 per Hour (Zero-Hour Contract)
Company Description
This role is based at our DN22 0QL (Gamston) location, open Wednesday to Sunday with weekend working required. Our café operates from 9am to 5pm, Monday to Sunday.
We are seeking a flexible and passionate individual to join our front-of-house team as a Food Service Assistant. Ideal candidates will have experience in a restaurant environment, familiarity with using point-of-sale (POS) systems, and the ability to serve hot drinks and table-service food to guests.
At BaxterStorey, we deliver exceptional hospitality experiences through personalised service, beautiful spaces, and exciting menus. Our team culture thrives on collaboration, growth, and inclusivity, with a strong commitment to training, development, and work-life balance.
Why Join Us?
We believe in investing in our people, offering a range of benefits to support your career and well-being, including:
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Birthday off
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts via Perkbox app (high street shops, holidays, cinema)
- Wellbeing hub
- Employee Assistance Programme
- Cycle-to-work scheme
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Key Responsibilities
- Service: Provide friendly, professional table service, ensuring guests’ needs are met efficiently with food and beverage delivery.
- Customer Service: Offer excellent, attentive service throughout the customer journey, addressing questions and concerns with a connection to expectations in mind.
- Teamwork: Collaborate with colleagues to maintain smooth workflows and contribute to an inclusive, safe, and dynamic work environment.
- Adherence to Regulations: Comply with health & safety standards, food service guidelines, and workplace policies.
- Cleanliness & Hygiene: Maintain high standards of cleanliness in dining and kitchen areas.
Qualifications & Ideal Candidate
We’re looking for someone who: ✔ Has a genuine passion for food and customer service ✔ Thrives in a collaborative, inclusive team environment ✔ Is adaptable and solution-focused in challenges ✔ PREFERABLY has previous experience in a food service or hospitality role ✔ Understands food safety and sanitation practices ✔ Fully embraces BaxterStorey’s core values
About BaxterStorey
For almost 20 years, we’ve specialised in creating memorable hospitality experiences across diverse locations—from offices to stadiums to universities. Our mission is to build a legacy in hospitality, supporting our team members’ growth through career advancement and unparalleled training.
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We’re committed to better—every single day, fostering a culture that values authenticity, creativity, and positivity. If you believe in exceeding expectations and making an impact every day, we’d love to welcome you to our team.
Our Values
- ALWAYS VISIONARY: We lead the way, never settling for less—always striving for something better.
- Wholeheartedly Positive: Our passion shines through, uniting our food, teamwork, and culture.
- CREATIVELY COLLABORATIVE: Diversity fuels our creativity, allowing us to innovate together.
- FOREVER CONSCIOUS: From sustainability to community support, exceptional work begins with intention.
Inclusivity & Opportunities
We celebrate diversity and individuality, welcoming applications from candidates of all backgrounds. Whether you’re a career beginner or seasoned professional, if you’re motivated, hungry to learn, and ready for growth, we’d love to support you.
BaxterStorey is a proud inclusive employer, committed to fostering equity, diversity, and inclusion (ED&I). Our aspiration is to set the standard for hospitality culture, ensuring every employee feels empowered and valued.
Ready to make a difference? Apply now!
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