The Management Recruitment Group (MRG)
General Manager
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General Manager – Ultra-Prime Residential Estate
London
We are partnering with the owner of one of London's most prestigious residential estates to appoint an accomplished General Manager to oversee all aspects of estate operations.
This is a high-profile leadership opportunity within an ultra-prime environment, where exceptional standards of service, operational excellence and resident satisfaction are paramount. As the senior on-site leader, you will take overall responsibility for the day-to-day performance of the estate, providing strategic direction across property operations, facilities management, resident experience and third-party service delivery.
Working closely with ownership and key stakeholders, you will foster strong resident relationships, drive continuous operational improvement and ensure the estate consistently delivers a best-in-class living experience. Leading a multidisciplinary team, you will combine commercial acumen with a hospitality-focused mindset, creating an environment where service, governance and attention to detail are delivered to the highest possible standard.
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The successful candidate will bring:
- A strong track record leading operations within ultra-prime or luxury residential estates, branded residences or premium serviced apartment environments.
- Experience overseeing large-scale residential assets, ideally comprising 100+ units/keys or an operational estate of comparable complexity.
- A proven ability to build trusted relationships with UHNW residents, clients, owners or senior stakeholders.
- A comprehensive understanding of estate operations, including facilities management, statutory compliance, contractor oversight and service delivery.
- Experience managing substantial operational and service charge budgets, with strong commercial and financial awareness.
- The confidence, professionalism and credibility to represent ownership while operating effectively with residents, occupiers and key stakeholders.
- Demonstrable success leading multidisciplinary teams and managing outsourced service partners to consistently high standards.
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