Harrison Holidays
General Manager
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General Manager
The General Manager is responsible for the overall leadership, performance, and day-to-day operation of the holiday park. This role ensures that all departments work effectively together to deliver a high-quality experience for holiday homeowners and guests.
The position combines operational oversight, team leadership, financial management, and customer service excellence to maintain a safe, welcoming, and well-presented environment. The General Manager plays a key role in driving performance, improving standards, and supporting the ongoing development of the park.
Duties
- Providing strong leadership across all departments to ensure effective and efficient park operations
- Implementing and maintaining operational policies, procedures, and standards
- Recruiting, training, and managing a diverse team, promoting a positive and collaborative working culture
- Conducting regular performance reviews and providing coaching, feedback, and support to team members
- Ensuring a high standard of customer service is consistently delivered across all areas of the park
- Managing guest feedback, concerns, and complaints in a professional and timely manner
- Developing and implementing strategies to enhance guest satisfaction and retention
- Managing park budgets, including monitoring revenue, expenditure, and financial performance
- Identifying opportunities for revenue growth and cost efficiencies
- Overseeing the maintenance, cleanliness, and presentation of all park facilities
- Working closely with maintenance and grounds teams to ensure timely repairs and upkeep
- Implementing preventative maintenance programmes to protect assets and improve longevity
- Supporting and overseeing park improvements, refurbishments, and new development projects
- Ensuring compliance with all company policies, legal requirements, and industry regulations
- Promoting a strong health and safety culture across all operations
- Collaborating with senior management to support business objectives and long-term strategy
- Carrying out any additional duties required to support the successful operation of the park
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Skills Required
- Proven experience in a senior leadership role within hospitality, leisure, or tourism
- Strong financial awareness, including budget management and commercial decision-making
- Excellent leadership, communication, and interpersonal skills
- Strong problem-solving ability with a proactive and solutions-focused approach
- Ability to manage multiple priorities in a fast-paced, operational environment
- High standards of customer service and attention to detail
- IT competency including use of business systems and reporting tools
- Flexibility to work weekends, holidays, and peak seasonal periods as required
Qualifications/Experience
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- Previous General Manager or senior leadership experience within a holiday park, hotel, or similar environment (preferred)
- Demonstrated experience managing multi-department teams
- Relevant qualifications in hospitality, tourism, or business management (advantageous but not essential)
Our Values
- Family: We aim to create a respectful and welcoming atmosphere where our team members feel valued and included. We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.
- Sustainability: We are mindful of our impact on the community and the environment. We work responsibly and encourage efficient use of resources, with a focus on creating long-term, positive outcomes for families and our wider surroundings.
- Integrity: We are committed to transparency and honesty in all aspects of employment. We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.
- Quality: We strive for high standards in the support we provide. We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family, and our staff. We invest in good training, safe practices, and a positive culture where everyone can do their best work.
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