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General Manager – Kioku by Endo
Lead One of London's Most Distinctive Dining Destinations
Are you an inspiring hospitality leader who combines exceptional people development with strong commercial acumen? Do you thrive in environments where culture, service excellence, and financial performance are equally important?
Kioku by Endo is seeking an outstanding General Manager to lead our team in one of London's most exciting luxury dining destinations.
About Us
Kioku means memory in Japanese—this restaurant is just that: a journey of meaningful moments curated by Chef Endo Kazutoshi, a third-generation sushi master. From Yokohama to Tokyo to Spain, Endo-san's experience informs a menu that celebrates both Japanese precision and Mediterranean warmth.
Located within The OWO and overlooking Trafalgar Square, Kioku by Endo is a personal reflection of a culinary life steeped in heritage, craftsmanship, and innovation.
The Role
As General Manager, you will be the driving force behind the success of the restaurant, leading a high-performing team whilst ensuring every guest experience reflects the standards and values of the brand.
You will create a culture where people feel supported, developed, and inspired to deliver excellence every day. At the same time, you will take ownership of the restaurant's financial performance, ensuring sustainable growth, profitability, and operational excellence.
This is a role for a leader who understands that exceptional hospitality starts with exceptional people.
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Key Responsibilities
Leadership & People Development
- Inspire, coach, and develop a diverse team of hospitality professionals.
- Create a culture of accountability, engagement, and continuous improvement.
- Lead recruitment, onboarding, training, and succession planning initiatives.
- Build strong relationships across all departments to ensure collaborative working.
- Foster an environment where team members feel valued, empowered, and motivated to succeed.
Guest Experience
- Champion world-class hospitality and service standards.
- Ensure every guest receives a memorable and personalised experience.
- Lead by example on the floor, building genuine relationships with guests and stakeholders.
- Drive guest satisfaction, loyalty, and reputation through exceptional execution.
Commercial & Financial Performance
- Take ownership of revenue growth, profitability, and overall business performance.
- Manage labour costs, productivity, and operational efficiencies.
- Analyse financial reports, identify opportunities, and implement improvement plans.
- Work closely with senior leadership to deliver budgets and business objectives.
- Drive sales initiatives and maximise commercial opportunities across the venue.
Operational Excellence
- Ensure the smooth day-to-day running of the restaurant.
- Maintain the highest standards of quality, compliance, and presentation.
- Collaborate closely with the culinary leadership team to deliver a seamless guest journey.
- Uphold the values, culture, and reputation of Kioku by Endo and Creative Restaurant Group.
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What We Offer
- Shared Service Charge
- Team Meals
- 50% Dining Discount Across Creative Restaurant Group
- Birthday Day Off
- Festive Celebrations and Team Events
- Wagestream Access
- 28 Days Paid Holiday
- Career Development Opportunities Across a Growing Hospitality Group
- A Supportive Culture Built on Respect, Creativity, and Excellence
What We're Looking For
- Proven experience as a General Manager within a premium, luxury, fine dining, or Michelin-recognised environment.
- A passionate leader with a genuine commitment to developing people and building high-performing teams.
- Strong commercial awareness with a proven track record of delivering financial results.
- Exceptional communication and relationship-building skills.
- Experience managing budgets, labour costs, forecasting, and operational performance.
- A visible and hands-on leadership style.
- High emotional intelligence, resilience, and professionalism.
- A deep appreciation for hospitality, guest experience, and service excellence.
Requirements
- Right to work in the UK without corporate sponsorship.
- Flexibility to work evenings, weekends, and public holidays as required.
If you are a people-first leader with the ambition, commercial mindset, and passion to drive one of London's most exciting restaurant concepts forward, we would love to hear from you.
Apply now and help create unforgettable memories at Kioku by Endo.
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