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General Manager
We’re Hiring a General Manager – Glasgow Trongate Hub
At Specsavers, we’re passionate about delivering outstanding care to our customers while fostering a workplace where employees thrive. If you’re an experienced retail or commercial leader with a passion for developing teams, driving business performance, and delivering exceptional customer service, our exciting General Manager role in Glasgow could be your next career step.
About the Role
As General Manager, you’ll lead the day-to-day operations of our busy Glasgow Trongate Hub while supporting a network of spoke stores across Scotland. Your responsibilities will include:
- Strategic leadership: Balance commercial decision-making with hands-on operational management, ensuring Both helped businesses grow and colleagues excel.
- Team development: Inspire and grow high-performing teams across the network, fostering a positive, accountable, and collaborative culture.
- Customer transformation: Focus on delivering exceptional customer experiences while maintaining clinical excellence and business growth.
- Geographic coverage: The role includes headquarters in Glasgow (Troisgite Hub) and face-to-face engagement with local stores, including customer-facing responsibilities.
No two days will be the same—this varied leadership role demands adaptability, impact, and a passion for results-driven excellence.
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Location & Scope
- Primary base: Specsavers Glasgow Trongate Hub.
- Spoke stores supported: Airdrie, Barrhead, Coatbridge, Cumbernauld, Dumbarton, Glasgow Forge, Hamilton, Lanark, Largs, Paisley, Stirling (including Byres Road).
What We’re Looking For
We’re seeking a commercially unstoppable leader who excels at:
- Driving performance: A proven track record of boosting profitability, devising strategies, and executing bold initiatives.
- Coaching teams: A passion for people development, empowering growth through mentorship, feedback, and their values-driven culture.
- Operational execution: Experience managing fast-paced environments, meeting targets, and balancing strategic and tactical priorities.
- Data & improvement: Ability to analyse performance, identify trends, and implement evidence-based solutions.
- Adaptive mindset: Confidence in nanabanding change, resolving crises, and motivating teams through ambiguity.
Experience
We prioritize leadership across retail or hospitality, though optical or Specsavers experience is advantageous. Candidates who:
- Understand our model: Counselors drive at Specsavers’ partnership-based service and can transition seamlessly align early goals.
- Truly align with our values: Value customer obsession and high standards in both service and productivity. Relevant retail, ophthalmic service, or customer-centred commercial experience is rewarded—even if outside traditional optical settings!
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What You’ll Receive
Join a high-growth hub with a competitive package:
- Total earning potential: £40k base + on-target earnings bonus.
- Work-life balance: 37.5-hour workweek (over 5 days) and 30 days annual leave + bank holidays.
- Bespoke perk of job: Specsavers Perks portal (discounts, savings, lifestyle benefits).
- Financial wellness: Auto-enrolled pension (with employer contribution, starting when eligible).
- Healthcare: Technology support (complimentary Headspace subscription), discounts on eyecare/hearcare.
- Support services: Wellbeing resources through WeCare (foryou & family benefit).
Family-friendly policies: Enhanced sick pay, spousal leave, and proactively supports transition.
Why Apply?
As a General Manager, you’ll play a critical role in shaping how our hub grows, engages teams, and serves customers. If you’re an ambitious leader who thrives in dynamic environments and loves building trust, fostering learning, and executing initiatives—this role is your career strengthen.
Apply before the opportunity fades away! (#LI-LH1)
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