Alinea Talent
General Manager
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General Manager. Embed Culture. Restore Performance.
The Next Chapter in Leadership
Some General Manager appointments are about maintaining momentum.
This one is about creating it. We're partnering on the appointment of a General Manager for an established hospitality business that has strong foundations, significant potential and a clear need for visible, hands-on leadership.
The business is looking for a leader who can re-energise the operation, rebuild engagement across the team and create a culture where accountability, standards and guest experience thrive. This is an opportunity for someone who genuinely enjoys being at the heart of the operation, leading from the front and making a visible impact every day.
The Opportunity
Reporting into ownership, the General Manager will take full responsibility for the overall performance of the business, leading a team of approximately 20 employees across all operational areas.
The focus will be on strengthening guest experience, improving commercial performance, developing people and creating a culture built around high standards and consistency. This is not a role for someone who prefers to manage from behind a desk.
The successful individual will be highly visible throughout the operation, comfortable working evenings and weekends when required and passionate about creating an environment where both guests and teams feel valued.
The Environment
The business operates within a fast-paced hospitality environment with a loyal customer base and strong local reputation. While there is significant opportunity ahead, the incoming General Manager will inherit a team that has experienced a period of under-leadership and will need clear direction, consistency and renewed energy. This role offers genuine autonomy and the opportunity to make meaningful changes that will directly influence both team culture and commercial performance.
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Culture & People
Exceptional guest experiences begin with engaged teams. The business is seeking a leader who understands that culture is created through visibility, communication and daily behaviours rather than policies and processes alone.
You will:
- Lead from the floor and remain highly visible across the operation
- Build trust and credibility quickly with the existing team
- Create accountability while maintaining a supportive leadership style
- Coach and develop future talent
- Address underperformance constructively and confidently
- Improve engagement, morale and retention
The Leadership Impact
Success in this role will be measured by more than financial performance alone. Within the first 12 months, the expectation is to:
- Improve guest satisfaction and service consistency
- Strengthen labour management and operational efficiency
- Increase team engagement and morale
- Create a culture of accountability and ownership
- Stabilise the team and reduce turnover
- Deliver sustainable commercial performance across the business
What Success Looks Like
Twelve months from now, the operation feels different.
- Guest feedback has improved.
- The team is motivated, engaged and working to consistently high standards.
- Labour costs are being actively managed and performance is being measured effectively.
- Most importantly, the General Manager is recognised as a visible leader who has rebuilt confidence, created momentum and established a culture people want to be part of.
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The Leader We're Looking For
We're interested in speaking with leaders who bring:
- Previous General Manager, Hotel Manager or senior operational leadership experience
- Strong commercial awareness and financial understanding
- Experience managing labour, budgets and operational performance
- A highly visible and hands-on leadership style
- Proven success developing teams and improving culture
- The confidence to challenge standards while building trust
- Energy, resilience and a genuine passion for hospitality
This role will suit a leader who enjoys being present, influential and connected to both the team and the guest experience.
Why This Opportunity Stands Out
Opportunities to genuinely shape the direction of a business are becoming increasingly rare. This appointment offers the chance to make a visible impact, lead meaningful change and create a lasting legacy within an established operation that is ready for its next chapter.
Confidential Search
Alinea Talent has been exclusively retained to manage this appointment. For a confidential discussion and further information, please contact Abbie Hart directly.
All applications and conversations will be handled with complete discretion.
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