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General Manager - Courtyard by Marriott Glasgow SEC
This hotel is owned and operated by an independent franchisee, Hotel Co 51. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Gross salary - competitive
Reporting to the Cluster General Manager, your focus is on the operation of the hotel, creating the Courtyard by Marriott experience, adhering to local hotel regulations and overseeing all hotel departments.
We are looking for an energetic multitasker who leads from the front to maintain an efficient hotel operation and inspires their team to overdeliver for guests by working hard and having fun. Maintains high standards, has an eye for detail, as well as a sound business understanding. Builds relationships with key partners and welcomes activity into the hotel by bringing the Courtyard brand to life, creating a fun and relaxed environment that makes guests feel at home.
Main tasks & responsibilities
- Responsible for all aspects of the day-to-day hotel operations.
- Customer service, guest relations, and creating positive guest experiences.
- Recruits and develops a team that delivers excellent service to align with our Courtyard by Marriott core brand values.
- Ensure a profitable hotel operation in line with company goals.
- Manage the team effectively and enforce company policies and standards.
- Actively involved in the day to day tasks of the team.
- Managing Food & Beverage within the Brand guidelines.
- Manage hotel room inventory and overseeing the Front Desk to ensure a perfect Courtyard by Marriott stay.
- Follow all food safety, licensing, and health and safety policies to ensure Health and Safety compliance.
- Promote and support the Courtyard brand and the Marriott Bonvoy loyalty program.
- Responsible for all aspects of HR processes within the hotel, including payroll.
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BENEFITS FOR YOU!
- A Health Cash Plan covering multiple annual wellness costs
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Pension scheme
- Twenty-eight holidays (annually increasing to max thirty-three holidays)
a personality assessment can be part of the recruitment process
We are looking for:
- A high-energy individual, who leads from the front.
- Good with people and enjoys chatting with guests.
- A skilled multi-tasker who can balance hard work with great service.
- A proactive professional, focused on driving team goals.
- Clear communicator fluent in English.
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Useful Experience
- Must have a minimum of 2 years of hotel management experience
- Must have property management system (preferably Opera) experience
- Knowledge of Point of Sale system (Preferably Micros)
- Knowledge of Food Safety & Licensing laws
- Knowledge of maintaining brand standards
- Event management, marketing, or social media experience
- Personal experience of travel and travel industry
This company is an equal opportunity employer.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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