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The Victoria is a stunning listed pub occupying a wonderful location close to Paddington and a stone's throw from Hyde Park. It operates over two floors full of charm and character, with a bar / flexible dining on the ground floor. The Library and the Theatre Bar areas are used for diners, larger tables, and small functions, along with a very popular outside terrace. While frequented by tourists, there are many regulars who form a key important part of the success of the pub, known by name to the team.
Turnover is 56/44 food-led. The business peaks with the festivals in Hyde Park, however, this is a consistent business that trades well all year. With perfect standards, the best Cask ale, wonderful fresh food, and exciting specials, all playing a key role along with exceptional hospitality.
We are searching for a General Manager who will relish the opportunity this iconic site presents and take it forward. The ideal candidate leads from the floor, is the perfect host, especially at peak times, building trust with guests and the team. They can drive performance through detail: standards, the right people, the right place, the right time, and guest experience. They value team culture, coaching, and development, and bring ideas to grow covers and volumes without losing the pub’s soul. They live Fuller's values, doing what's right and being part of the family.
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Requirements
- Pride in being the driving force behind the success of the business.
- Someone who can motivate and support the team as well as create a special atmosphere for customers.
- A commercially minded individual.
- A confident manager with great decision-making skills.
- Ability to take ownership of problems.
- Great communication skills.
- Passion for fresh food, great wines, and engaging service.
Responsibilities
- Leads from the floor, the perfect Host - especially at peak times, building trust with guests and team.
- Drives performance through detail: standards, right people, right place, right time and guest experience.
- Values team culture, coaching and development.
- Brings ideas to grow covers and volumes without losing the pub’s soul.
- Lives Fuller’s values, doing what’s right and being part of the family.
Benefits
- Compensation: Live-in position with a 3-bedroom flat.
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- Discounted hotel stays at hotels in the Fuller’s Family.
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.
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About Fuller’s
At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.
Application Process
This role would suit an existing General Manager looking for their next challenge. (Specific application steps not provided in original text.)
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