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General Manager Vacancy at itsu
About itsu
we are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe. Our renowned delicious food, made fresh in every restaurant every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu Grocery offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are proud to be one of the leading brands in this space with ambitious plans for continued growth, both domestically and globally.
With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
The Role: General Manager
As a General Manager, you are accountable for the success of your shop, which rests within four key pillars:
People
- Focus on team development and leading a confident management team to create a friendly and collaborative atmosphere.
- Ensure clear succession planning for all roles in store.
- Manage rotas effectively and handle all employee relations in line with company policies.
- Foster career progression and encourage continuous growth for your team.
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Hospitality
- Drive exceptional hospitality, prioritising customer care and a caring environment for employees.
- Consistently observe and train your team to deliver an outstanding customer experience.
Quality
- Oversee all shop operational standards and ensure compliance with itsu Food, Health, and Safety procedures.
- Maintain high-quality food production in partnership with your kitchen team.
Profitability
- Have a strong understanding of your P&L and shop financial performance.
- Develop a strategic growth mindset to maximise sales and profitability.
- Collaborate with your management team to achieve financial goals.
Our itsu Qualities: People at the Heart of Everything
Live by these values, which underpin our culture and success:
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- I take pride in what I do
- I genuinely care for people
- I want to grow myself & others
- I build trust around me
What We Offer
- Competitive salary
- Industry-leading Training and Development with career progression opportunities
- Private medical insurance
- Health cash plan scheme (claim cashback on dental check-ups, physiotherapy, eye tests, etc.)
- Mental wellbeing platform, 1-2-1 therapy sessions and employee assistance programme
- Optional Critical illness cover and life insurance
- Flexible e-Bike subscription and cycle to work scheme
- Free healthy itsu lunch when on duty, plus 50% off meals in all stores when off
- Company pension scheme
- Regular business events and socials, including team days out, summer party (whole family welcome), Pride, and quarterly events
We are passionate about sustainability. Explore our milestones here.
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