Groupe Adéquat UK (GA UK)
General Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Company
PBSA Portfolio / Assigned Property
Reporting to:
Regional Manager
Key Relationships:
- Regional Manager
- Associate Director of Student Housing
- Facilities Manager
- Residence Teams
- Head Office Departments
- Third-Party Partners and Consultants
About the Role
The General Manager is accountable for the overall success and performance of the property they manage. This includes delivering operational excellence across day-to-day services, administration, compliance, occupancy, and revenue performance. The General Manager is responsible for maintaining high standards of safety, quality, resident satisfaction, and operational efficiency while supporting both team members and residents in creating an exceptional student living experience.
Acting as a key liaison between on-site operations and wider business functions, the role ensures the property consistently meets financial, operational, and compliance objectives while fostering a positive and community-focused environment. The role also includes planning and overseeing lifecycle programmes, managing contractor performance, supporting mobilisation and refurbishment projects, and driving operational improvements across the property portfolio.
Responsibilities
Operational Leadership
- Provide effective line management, guidance, and day-to-day support to on-site teams, fostering a high-performing, motivated, and customer-focused culture.
- Lead recruitment, onboarding, training, and ongoing development of team members, conducting regular one-to-one meetings and performance reviews.
- Manage all operational aspects of the property, including check-ins, check-outs, room turnaround processes, and inspections, ensuring a seamless resident journey.
- Oversee third-party service providers, including cleaning, maintenance, security, and contractors, ensuring contractual obligations and service standards are met.
- Act as the primary escalation point for incidents and emergencies, ensuring prompt and professional resolution.
- Ensure the property is consistently maintained to a high standard of cleanliness, safety, and presentation.
- Coordinate repairs and planned preventative maintenance programmes, working with internal teams and external contractors to ensure timely completion.
- Drive continuous improvement initiatives to enhance operational efficiency and resident satisfaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Performance & Reporting
- Take full accountability for the operational and financial performance of the property, achieving and exceeding agreed KPIs.
- Produce and present weekly and monthly management reports, providing clear insight into performance, expenditure, and budget variances.
- Identify opportunities to improve services, increase efficiency, and enhance the resident experience.
- Monitor expenditure against budget and provide detailed commentary on variances, ensuring financial targets are achieved.
- Utilise data and performance metrics to support informed decision-making and operational improvements.
Financial & Strategic Management
- Lead the annual budgeting process, ensuring accurate forecasting of income and expenditure.
- Monitor financial performance on a monthly basis, ensuring effective cost control and alignment with business objectives.
- Build and maintain strong relationships with universities, local authorities, commercial partners, and other stakeholders.
- Support strategic planning by identifying new business opportunities, potential partnerships, and operational efficiencies.
- Contribute to occupancy and revenue targets through effective operational management and stakeholder engagement.
Customer Experience & Community Engagement
- Support and oversee the delivery of resident events and engagement programmes designed to enhance the student experience and improve resident satisfaction.
- Foster a welcoming, inclusive, and supportive community environment that promotes wellbeing and positive engagement.
- Work collaboratively with marketing and community teams to strengthen the property's profile and reputation.
- Promote a resident-first culture and ensure customer feedback is acted upon effectively.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Compliance, Health & Safety
- Ensure compliance with all relevant legislation, regulations, policies, and procedures.
- Maintain robust health and safety standards across the property.
- Support audits, inspections, and compliance reviews, ensuring all actions are completed within agreed timescales.
- Ensure appropriate risk management procedures are in place and effectively monitored.
Other Responsibilities
- Undertake any other reasonable duties as required by the business.
Qualifications
Desirable
- IOSH or NEBOSH qualification.
- Full UK Driving Licence.
Essential
- Fluent English communication skills.
Required Skills
- Previous experience in a management role within PBSA, residential property, hospitality, build-to-rent, or mixed-use environments.
- Experience managing planned preventative maintenance programmes.
- Experience managing contractors, suppliers, and service delivery partners.
- Experience managing maintenance budgets and operational expenditure.
- Experience supporting refurbishment, mobilisation, or operational transition projects.
- Experience operating in a fast-paced customer-facing environment.
Preferred Skills
- Strong leadership and people management capabilities.
- Excellent report-writing and presentation skills.
- Outstanding customer service and resident engagement skills.
- Strong organisational and problem-solving abilities with excellent attention to detail.
- Financial acumen with experience managing budgets and analysing performance data.
- Good understanding of health and safety legislation, compliance requirements, and facilities management practices within residential or student accommodation settings.
- Excellent communication and stakeholder management skills.
- Ability to manage competing priorities and deliver results under pressure.
Pay range and compensation package
£50,000 plus benefits
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location