North West London Pathology (NWLP)

North West London Pathology (NWLP) is a multi-award winning, innovative and collaborative NHS pathology network serving multiple NHS Trusts and private providers.

About the Role

We are seeking an experienced General Manager to provide operational leadership and business planning for the Blood Science division. Ensuring the delivery of high quality services to our patients and achieving performance objectives that meet the needs of our owners and clients.

Key Responsibilities

As a key member of the senior management team you will:

• Be fully accountable for the operational performance of a large, complex Division. This will include accountability for the delivery of a high quality patient focused service with clinical safety, governance and quality
• Have joint responsibility with the other speciality General Managers and members of the NWLP senior management team for driving forward divisional wide programmes of work and service direction.
• Participate in the Senior Managers on-call rota

Skills and Experience Required

We are looking for someone with extensive knowledge of the NHS in the acute sector with up-to-date knowledge of patient services.

• Significant experience within the Healthcare sector at General Manager level or equivalent including responsibility for strategic planning and budgetary control for a group of complex medical/surgical/scientific specialities.
• Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve staff to meet challenging targets.
• Delivery of agreed performance indicators in relation to clinical outcomes, clinical efficiency and service line reporting and ensure that all areas of the Division have clearly defined performance objectives supported by a management regime to deliver continuous improvement.
• Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards and Trust wide policies. Manage the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities.
• Responsible for maximising staff engagement across the Division through effective leadership and the application for best practice in people management. Ensure that staff are deployed in a cost effective way and that controls are in place to meet key workforce performance indicators.
• Be accountable to the Director of Operations for the sound financial management of the Division, in line with Standing Financial Instructions and following the latest Trust guidance. Ensure processes are in place so that all activity is correctly recorded on a timely basis for income purposes and maintain an effective system of controls to manage pay and non-pay costs in line with the Divisional budget.