WatchHouse
General Manager - Espresso Bar
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General Manager - Espresso Bar
House Manager, WatchHouse
About the Role
A House Manager is the embodiment of WatchHouse—from Core Values to brand standards, the House Manager is a leader with passion and purpose at their core. Ensuring your House delivers exceptional guest experiences and excellent financial performance alongside operational excellence, and owning the success of your team. You create a vibrant, dynamic, and welcoming environment for both your team and guests. This role requires a hands-on approach: keeping your ear to the ground on the needs of your team and guests to remain at the forefront of hospitality. At WatchHouse, we believe in teaching and developing our managers—if you bring the leadership, we’ll equip you with the tools to thrive.
Directly reports into: Area Operations Manager.
Key Responsibilities
- Motivate and empower your team to consistently perform at their best, fostering a collaborative and passionate work environment.
- Take ownership of your House’s financials, focusing on KPIs and continuously seeking ways to increase revenue and drive efficiency.
- Oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day—knowing that hospitality sets WatchHouse apart.
- Ensure smooth opening and closing procedures, proactively manage issues, and maintain a well-stocked, functional cafe.
- Actively mentor and develop your team, ensuring opportunities for growth and development within WatchHouse.
- Manage and maintain all compliance in your House, from daily due diligence to EHO inspections.
- Uphold and instill the highest standards of cleanliness, quality, and service across the House.
- Create a vibrant, sociable, and exciting workplace that employees are proud to be part of.
- Address challenges with a proactive, solutions-oriented mindset, ensuring a seamless customer experience.
- Work closely with senior management to align your House with WatchHouse’s vision and goals.
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Key Skills
- Live and breathe the WatchHouse Core Values (Passion, Empathy, Diligence, and Can Do).
- Always maintain a high level of personal hygiene and appearance.
- A hands-on leader who motivates and supports their team to achieve operational and personal excellence.
- Comprehensive understanding of Food Hygiene and Health & Safety standards.
- Strong grasp of financial metrics and ability to drive a profitable, high-performing site.
- Skilled in managing front-of-house and back-of-house operations in a high-volume environment.
- Passionate about creating outstanding customer experiences, with attention to detail and quality.
- Thrives in a fast-paced environment, adjusting as needed to meet evolving business needs.
- Committed to mentoring and developing team members for growth and success.
- Unwavering focus on cleanliness, organisation, and impeccable service levels.
- Quick thinker who can address and resolve issues efficiently and effectively.
- Confident in decison-making, taking ownership, and leading your House independently.
What Can You Expect at WatchHouse?
- Free Coffee & Drinks – Always sip on your favourite favorites, even on days off.
- 40-hour Contract – Stable, consistent hours with a schedule that balances work and life.
- Monthly Coffee Gift – Take home 250g of premium WatchHouse coffee every month.
- Free Lunch Every Shift – Fuel up with great food each day.
- Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
- Annual WatchHouse Party – Featuring Core Value Awards and prizes like trips to coffee farms!
- 30% Off All Food – Any House, any time.
- 30% Off Retail Coffee – Stock up on your favourite blends whenever you like.
- Work in Beautifully Designed Houses – Spaces equipped with industry-leading tools and passionate teams.
- Supportive Managers – Listening, caring, and adapting to support your needs.
- Best-in-Class Training – On- and off-shift development from day one.
- Access to SCA Training – Advancing your coffee expertise (role-dependent).
- Off-Shift Induction Experience – A full-day immersion into WatchHouse culture in your first two weeks.
- Career Progression That’s Real – With new Houses and growth across the business, your next step is always close.
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Our Commitment to You
At WatchHouse, everything started from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and people. We are a people-first business that values individuality, personality, and diversity. We insist on equality, foster inclusion, and champion mutual respect. Feedback is encouraged, and collaboration drives excellence.
Guided by our core values—Passion, Can Do, Diligence, and Empathy—we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee Experience.
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